Regional Service Excellence Manager

XL Smart career; Jakarta Selatan; On-site; IDR 400,000,000 - 660,000,000; Full time

Job summary

XL Smart career is seeking a dedicated professional to lead regional service excellence. You will monitor performance against benchmarks, collaborate with regional teams, and develop strategies to improve service quality, customer satisfaction, and loyalty.

Responsibilities include analyzing feedback and data, ensuring regulatory compliance, and conducting trainings to uplift regional staff skills while reporting insights to senior management for continuous improvement.

Qualifications

• Experience monitoring and evaluating service performance against benchmarks.
• Ability to collaborate with regional teams to identify improvements.
• Skills to develop and implement strategies for service quality and loyalty.

Responsibilities

• Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals.
• Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
• Analyze customer feedback, complaints, and service data to drive process improvements.
• Ensure that regional service teams comply with corporate standards and regulatory requirements.
• Conduct regular training and development programs to enhance the skills of regional service staff.
• Communicate performance metrics and insights to senior management and recommend actions for continuous improvement.
• Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Job description

XL Smart career is seeking a dedicated professional to lead regional service excellence. You will monitor performance against benchmarks, collaborate with regional teams, and develop strategies to improve service quality, customer satisfaction, and loyalty.

Responsibilities include analyzing feedback and data, ensuring regulatory compliance, and conducting trainings to uplift regional staff skills while reporting insights to senior management for continuous improvement.