Regional IT Support Lead, Asia Pacific

Conservation International; Daerah Khusus Ibukota Jakarta; Hybride; IDR 150 000 000 - 200 000 000; Plein temps

Résumé du poste

An environmental nonprofit organization seeks an IT Support Lead based in Indonesia. This role oversees IT operations across Asia Pacific, ensuring high-quality support and compliance with organizational IT policies. The ideal candidate has a bachelor’s degree in IT, 5-7 years of relevant experience, and strong communication skills. Responsibilities include managing a regional support team, leading service delivery, and ensuring effective incident management, all while promoting a customer-focused IT service culture.

Qualifications

• 5 to 7 years of experience in the IT field, including management of a team.
• Experience with Windows networks and a strong understanding of network operations.
• Excellent oral and written communication skills in English.

Responsabilités

• Lead IT support operations across Asia Pacific and Indonesia FMUs.
• Oversee delivery of high-quality technical support.
• Manage system changes through the IT Change Management process.

Connaissances

IT management

Network operations

Cloud computing

Communication skills

Vendor management

Formation

Bachelor’s degree in Information Technology or relevant field

Description du poste

An environmental nonprofit organization seeks an IT Support Lead based in Indonesia. This role oversees IT operations across Asia Pacific, ensuring high-quality support and compliance with organizational IT policies. The ideal candidate has a bachelor’s degree in IT, 5-7 years of relevant experience, and strong communication skills. Responsibilities include managing a regional support team, leading service delivery, and ensuring effective incident management, all while promoting a customer-focused IT service culture.