APAC IT Support Lead — Regional Field Offices

Conservation International; Jakarta Timur; Hybrid; IDR 848,176,420 - 1,187,446,988; Full time

Benefits offered by this job

Equal employment opportunities

Flexible work structure

Professional development opportunities

Job summary

An environmental protection organization is seeking an IT Support Lead to oversee IT Service Management operations across Asia Pacific. The role involves leading a regional technical support team, managing service delivery, and ensuring IT compliance. Candidates need a bachelor’s degree in IT and 5 to 7 years of experience in the IT field, including team management and support for remote users. Strong communication skills and the ability to work in a fast-paced environment are essential for success in this position.

Qualifications

• 5 to 7 years of experience in the IT field, including team management.
• Experience with effective support of remote users.
• Strong understanding of network operations and Internet protocols.

Responsibilities

• Lead IT Service Management operations across Asia Pacific.
• Coordinate with technical support staff and oversee incidents and service processes.
• Work with teams on IT security-based activities.

Skills

Windows networks

Communication

Vendor management

Project management

IT operations

Cloud computing

Interpersonal skills

Education

Bachelor's degree in Information Technology or relevant field

Job description

An environmental protection organization is seeking an IT Support Lead to oversee IT Service Management operations across Asia Pacific. The role involves leading a regional technical support team, managing service delivery, and ensuring IT compliance. Candidates need a bachelor’s degree in IT and 5 to 7 years of experience in the IT field, including team management and support for remote users. Strong communication skills and the ability to work in a fast-paced environment are essential for success in this position.