IT Infrastructure Lead: Networks, Security & End-User Support

Escentials; Jakarta Pusat; On-site; IDR 335,852,225 - 503,778,337; Full time

Job summary

A leading beauty distribution platform in Indonesia is seeking an IT Support professional to maintain and monitor the company network and IT infrastructure. You will play a crucial role in ensuring the usability of computers and telephony systems while assisting users with their technical needs. Ideal candidates will have 3–5 years of IT experience and strong troubleshooting skills. This role offers the opportunity to thrive in a fast-paced, innovative environment and contributes significantly to team goals.

Qualifications

• 3–5 years of hands-on IT experience, with at least 1 year in end-user support or IT operations.
• Solid understanding of Windows Server environment, Active Directory, and basic networking concepts.
• Strong troubleshooting skills and ability to explain technical issues to non-technical users.

Responsibilities

• Maintain, upgrade and monitor the company network and outlets.
• Install, configure and troubleshoot usability of computers, telephony, and printers.
• Ensure availability of IT infrastructure services to authorized users.

Skills

Networking

IT security

Systems administration

Troubleshooting

Problem-solving

Communication

Job description

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Responsibilities

• Maintain, upgrade and monitor the company network and outlets (Firewall, Wi-Fi, Switches & VPN).
• Install, configure, troubleshoot ongoing usability of computers, telephony, printers, mobile devices management.
• Prepare and maintain the records of incident, software licences and other IT assets inventory.
• Ensure availability of IT infrastructure services to authorized users including Active directory, Print, Mail, and Windows servers.
• Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation activities to first level team.
• Source, manage and work with the designated vendors to ensure the smooth operations and maintenance of the company's IT infrastructure, telephony, data recovery and desktop/laptop computer support.
• Establish the IT guidelines and security policies to educate the employees on good IT practices.
• Perform any job-related duties as assigned by the superior.
• Take action on onboarding & offboarding process.

• 3–5 years of hands-on IT experience, with at least 1 year in end-user support or IT operations.
• Strong working knowledge of networking, IT security, systems administration, databases, data storage systems, and telecommunications.
• Solid understanding of Windows Server environment, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience working with vendors and third-party service providers.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication skills with the ability to explain technical issues to non-technical users.
• Able to work independently and collaboratively in a fast-paced, multi-site environment.
• A proactive team player with strong ownership and accountability.
• Willing to be on-call or provide support outside office hours when required.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal datafor purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.