Regional Growth & Customer Experience Lead

Ruangguru; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 167,400,000 - 357,120,000; Full time

Job summary

Ruangguru in Surabaya is seeking a Regional Operations Lead to coordinate multiple branches and drive regional growth. You will oversee events, promotions, and marketing efforts to boost student engagement and enrollment, while applying PnL insights to optimize revenue and market opportunity.

The role requires leadership and experience in managing a team, with strong communication in Indonesian and English, and a background that may include education or startup environments.

Qualifications

• Leadership experience in Sales & Marketing/Business Development/Business Operations.
• Strong people-management abilities and team handling experience.
• Excellent communication skills in Bahasa Indonesia and English.

Responsibilities

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts to drive student engagement and enrollment.
• Demonstrate understanding of Profit and Loss (PnL) management, evaluating local market conditions and identifying sales opportunities to optimize revenue.
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty.

Skills

Leadership experience

People management

Communication skills

Education

Bachelor’s Degree

Job description

Ruangguru in Surabaya is seeking a Regional Operations Lead to coordinate multiple branches and drive regional growth. You will oversee events, promotions, and marketing efforts to boost student engagement and enrollment, while applying PnL insights to optimize revenue and market opportunity.

The role requires leadership and experience in managing a team, with strong communication in Indonesian and English, and a background that may include education or startup environments.