Regional Field Collection Manager - Sulawesi

Cermati Fintech Group; Makassar; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Cermati Fintech Group is seeking an experienced Collection Operations Manager to lead our collection activities and ensure regulatory compliance. You will report to the Collection Head and partner with senior leadership to optimize processes and outcomes.

Responsibilities include data-driven reviews of policies, budgeting, and cross-functional collaboration with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI to improve efficiency and profitability while maintaining excellent

Qualifications

• Bachelor degree from reputable university.
• Excellent communication and people management skills.
• At least 3 years' experience as Collection Operation Manager or equivalent.
• Strong leadership and organizational abilities.
• Strong data analysis and performance metrics knowledge.
• Experience in consumer lending products or multi-finance background preferred.
• Able to multi-task and work in a collaborative environment.

Responsibilities

• Manage and be responsible for the Collection Operations of the company.
• Coordinate with Collection Head and top management.
• Ensure legal compliance with regulations.
• Review collection processes, policies, and people using data-driven analysis and improvements.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI to boost efficiency.
• Review and adjust budgets balancing cost vs credit loss and profitability.
• Manage customer support processes to enhance satisfaction.
• Staffing, resource allocation, KPI and target setting; plan capacity for growth.

Skills

Leadership

Multi-tasking

Communication

People management

Data analysis

Decision making

Self-management

Target setting

Education

Bachelor Degree

Job description

Job Description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
• Excellent ability to make decisions, take actions, and make things happen.