Regional F&B Operations Leader

PT. Erajaya Swasembada, Tbk.; Jakarta Pusat; Presencial; IDR 600.000.000 - 900.000.000; Jornada completa

Descripción de la vacante

PT. Erajaya Swasembada, Tbk. is seeking an Area Manager to oversee daily operations and performance across multiple stores in Jakarta. You will ensure brand standards, service excellence, and consistent customer experience.

You will lead Store Managers, monitor KPIs, manage manpower, recruitment, training, and audits while collaborating with Marketing, Finance, and Supply Chain to drive growth.

Formación

• Bachelor's degree preferred in hospitality or business fields.
• 5+ years of experience in F&B operations with multi-store management.
• Experience leading Store Managers and frontline teams.
• Strong business acumen and analytical skills.

Responsabilidades

• Oversee daily operations and overall performance of multiple stores within the assigned area.
• Ensure consistent implementation of brand standards, operational procedures, and service excellence across all outlets.
• Monitor store performance against sales targets, profitability, operational KPIs, and business objectives.
• Analyze sales performance, labor productivity, cost control, and other operational indicators to identify improvement opportunities.
• Develop and implement action plans to improve store sales, profitability, customer satisfaction, and operational efficiency.
• Lead, coach, and develop Store Managers to strengthen leadership capabilities, team performance, and operational execution.
• Monitor manpower planning, staffing levels, scheduling, and workforce productivity across all assigned stores.
• Ensure effective recruitment, onboarding, training, succession planning, and talent development for store operations.
• Conduct regular store visits and operational audits to ensure compliance with company policies, brand standards, food safety, hygiene, and health and safety regulations.
• Ensure consistent customer experience and service quality across all outlets, including effective resolution of customer complaints and operational issues.
• Monitor inventory management, product availability, stock accuracy, waste control, and coordination with supply chain and procurement teams.
• Control operational expenses, including labor costs, food costs, utilities, and other store-related expenses, to achieve targeted profitability.
• Ensure proper cash management, sales reporting, inventory reconciliation, and compliance with financial control procedures.
• Collaborate with Marketing, Human Resources, Finance, Supply Chain, and other relevant departments to support business initiatives and operational requirements.
• Support new store openings, store readiness, operational setup, and the implementation of business expansion plans.
• Identify operational risks and implement corrective actions and contingency plans to maintain business continuity.
• Prepare and present regular area performance reports, highlighting key achievements, operational challenges, risks, and improvement initiatives to management.

Conocimientos

Leadership

Strategic planning

Communication

English proficiency

POS systems

Excel

Educación

Bachelor's degree in Hospitality Management or Business Administration

Herramientas

POS systems

Microsoft Excel

Operational reporting tools

Descripción del empleo

PT. Erajaya Swasembada, Tbk. is seeking an Area Manager to oversee daily operations and performance across multiple stores in Jakarta. You will ensure brand standards, service excellence, and consistent customer experience.

You will lead Store Managers, monitor KPIs, manage manpower, recruitment, training, and audits while collaborating with Marketing, Finance, and Supply Chain to drive growth.