Regional Branch Leader: Growth, Events & Customer Exp

Ruangguru For Business; Samarinda; On-site; IDR 300,000,000 - 420,000,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health and retirement benefits

Career advancement opportunities

Ongoing training and development

Leadership role in Samarinda

Job summary

Ruangguru For Business in Samarinda is seeking an experienced Bank Branch Manager to lead the branch operations, including sales, customer service, and staff management.

You will drive revenue growth, ensure regulatory compliance, and deliver an exceptional customer experience while building strong relationships with the local business community in East Kalimantan.

The ideal candidate is a proven leader with a track record in retail banking and a solid grasp of banking products and services.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a management or supervisory role.
• Proven track record in sales, customer service, and branch operations management.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Ability to analyze financial data and make sound business decisions.

Responsibilities

• Manage and motivate branch staff to achieve sales targets and deliver outstanding customer service.
• Oversee daily branch operations, ensuring efficiency, accuracy, and adherence to bank policies and procedures.
• Develop and implement strategies to grow the branch's deposit and loan portfolios.
• Build and maintain strong relationships with customers and the local business community.
• Ensure compliance with all banking regulations, security procedures, and operational controls.
• Conduct regular performance reviews and provide coaching and training to branch personnel.
• Monitor branch performance metrics and report results to senior management.

Skills

Leadership

Communication

Interpersonal skills

Sales expertise

Customer service

Branch operations management

Education

Bachelor's degree in Business Administration, Finance, Marketing, or a related field

Job description

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Our client is seeking an experienced and dynamic Bank Branch Manager to lead their branch operations in Samarinda. This leadership role involves overseeing all branch activities, including sales, customer service, operations, and staff management, to achieve branch objectives and foster strong community relationships. You will be responsible for driving revenue growth, ensuring compliance with banking regulations, and creating an exceptional customer experience. The ideal candidate is a proven leader with strong sales acumen and a deep understanding of banking products and services within the East Kalimantan market.

About the Role

Our client is seeking an experienced and dynamic Bank Branch Manager to lead their branch operations in Samarinda. This leadership role involves overseeing all branch activities, including sales, customer service, operations, and staff management, to achieve branch objectives and foster strong community relationships. You will be responsible for driving revenue growth, ensuring compliance with banking regulations, and creating an exceptional customer experience. The ideal candidate is a proven leader with strong sales acumen and a deep understanding of banking products and services within the East Kalimantan market.

Key Responsibilities

• Manage and motivate branch staff to achieve sales targets and deliver outstanding customer service.
• Oversee daily branch operations, ensuring efficiency, accuracy, and adherence to bank policies and procedures.
• Develop and implement strategies to grow the branch's deposit and loan portfolios.
• Build and maintain strong relationships with customers and the local business community.
• Ensure compliance with all banking regulations, security procedures, and operational controls.
• Conduct regular performance reviews and provide coaching and training to branch personnel.
• Monitor branch performance metrics and report results to senior management.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a management or supervisory role.
• Proven track record in sales, customer service, and branch operations management.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Ability to analyze financial data and make sound business decisions.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and retirement benefits.
• Significant opportunities for career advancement within the organization.
• Ongoing training and professional development programs.
• A challenging and rewarding leadership role in Samarinda.

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