Business Support, Facilities Support

Jones Lang LaSalle Incorporated; Jakarta Pusat; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Facilities Assistant cum Receptionist in Jakarta to greet visitors, manage the reception desk, coordinate room bookings and assist with daily facilities operations. You will collaborate with facilities teams, vendors, and employees to maintain a safe, welcoming workspace.

The role requires strong communication, organizational skills, and a Bachelor's degree with 1–2 years' experience in facilities or customer service.

Qualifications

• Bachelor degree or equivalent is preferred.
• 1–2 years of facilities support or receptionist experience.
• Strong interpersonal and communication skills; professional appearance.
• Proficiency in Microsoft Office and ability to learn workplace systems quickly.

Responsibilities

• Greet and register visitors and guests with professionalism.
• Manage reception desk, calls, and inquiries.
• Coordinate meeting room bookings and ensure AV equipment works.
• Handle mail, packages, and maintain logs.
• Support health and safety procedures and space planning.

Skills

Customer service

Reception duties

Facilities coordination

MS Office (Word/Excel)

Communication skills

Education

Bachelor's degree

Tools

MS Office

Facility management software

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Facilities Assistant cum ReceptionistWhat this job involves: As a Facilities Assistant cum Receptionist , you'll be the welcoming face of our workplace while ensuring smooth day-to-day operations across our facilities. This dual role combines front-of-house hospitality with hands-on facilities coordination, making you an essential part of creating exceptional workplace experiences. You'll manage visitor experiences, coordinate building services, support space management activities, and serve as a key point of contact for employees and guests alike. Collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this role, you'll be at the heart of that mission, ensuring our physical spaces reflect our commitment to excellence and innovation. You'll collaborate closely with facilities teams, vendors, and stakeholders to maintain a safe, efficient, and inspiring environment where everyone can do their best work. This position offers a unique opportunity to develop diverse skills across hospitality, operations, and facilities management while contributing directly to the smooth functioning of our workplace.Day-to-day operation : Greet and register all visitors, contractors, and guests with professionalism and warmth, ensuring a positive first impressionManage reception desk operations including answering phone calls, responding to inquiries, and directing visitors to appropriate contacts or locationsCoordinate meeting room bookings, prepare conference spaces, and ensure audio-visual equipment is functioning properly for scheduled meetingsPerform facilities-related administrative tasks such as raising work orders, tracking maintenance requests, and liaising with service providers and contractorsConduct regular floor walks and visual inspections to identify maintenance issues, safety hazards, or areas requiring attention, reporting findings promptlyManage incoming and outgoing mail, courier services, and package deliveries, maintaining accurate logs and ensuring timely distributionSupport space planning activities by maintaining occupancy records, coordinating desk moves, and updating floor plans as neededMaintain inventory of office supplies, pantry items, and facilities equipment, placing orders and managing stock levels efficientlyAssist with health and safety compliance by monitoring building access, supporting emergency procedures, and maintaining visitor logs in accordance with security protocolsRequired qualifications: Bachelor degree qualificationMinimum 1-2 years of experience in facilities support role, customer service and receptionistStrong interpersonal and communication skills with the ability to interact professionally with diverse stakeholders at all levelsProficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn workplace management systems quicklyExcellent organizational skills with proven ability to prioritize multiple tasks and manage competing demands effectivelyProfessional appearance with a service-oriented mindset and positive attitudeBasic understanding of building systems, facilities operations, or workplace services is advantageousFlexibility to adapt to changing priorities and occasional requirement to work outside standard business hours for events or coveragePreferred qualifications: Associate degree or certification in hospitality management, facilities management, or related fieldExperience working in commercial real estate, corporate facilities, or property management environmentsKnowledge of health, safety, and environmental regulations applicable to workplace operationsDemonstrated ability to work collaboratively across teams and build effective working relationships with diverse groupsProblem-solving skills with initiative to identify improvements in workplace operations and service deliverySecond language proficiency relevant to the local business environmentIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.