Quality Supervisor

BizLink Group; Batam; On-site; IDR 120,000,000 - 190,000,000; Full time

Job summary

BizLink Group in Batam seeks a QC Supervisor to lead the quality-control team and ensure products meet customer specifications and IPC-610, IPC-620, and IPC-J-STD-001 standards.

You will supervise IQC, IPQC, FQC, and OQC inspectors, drive CAPA, perform root cause analysis (8D / 5-Why / Fishbone), and coordinate with QE, PE and Production to sustain process quality and on-time release.

Qualifications

• Bachelor’s degree in an engineering discipline or equivalent.
• Minimum 4 years in a similar QA/QC role.
• Auditor certification to ISO 9001:2015 and IATF 16949:2016.
• Strong knowledge of SPC, FMEA, QC plans, and root-cause analysis (8D, 5-Why, Fishbone).

Responsibilities

• Supervise QC inspectors across IQC, IPQC, FQC, and OQC.
• Ensure adherence to Control Plan, drawings, and specs.
• Ensure QC resources are available for NPI and mass production.
• Coordinate with QE, PE, and Production on non-conformities.
• Lead LPA audits and implement CAPA actions.
• Maintain calibration of QC tools and equipment.
• Support NPI by assigning QC personnel for measurements.

Skills

QMS knowledge

SPC

FMEA

Root cause analysis

8D method

IPC standards

Team leadership

English proficiency

Education

Bachelor's degree in Engineering

Tools

Minitab

MS Office

G-Suite

Job description

The QC Supervisor manufacturing leads the QC team to ensure all manufacturing process, Quality of product are comply with customer specifications and industry standards like IPC-610, IPC-620 and IPC-J-STD-001.

Duties/Responsibilities:

• Supervise, train, and schedule daily activities for quality inspectors across incoming (IQC), in-process (IPQC), final (FQC), and outgoing (OQC) stages.
• Ensure inspectors perform duties in strict accordance with the Control Plan, engineering drawings, and specifications.
• Ensure all required QC resources (equipment, manpower, and documentation) are available for both New Product Introduction (NPI) and mass production.
• Make sure QC are performing inspection correctly and release the product on time
• Make sure all the defect/non-conformity found by QC are proper containment actions
• Provide timely feedback to Quality Engineering (QE), Process Engineering (PE), and Production regarding non-conformities found in products, processes, or SOPs during inspections.
• Support QE in defect resolution and CAPA, participating in root-cause analysis (using 8D, 5-Why, or Fishbone methods) for internal non-conformances and customer complaints (RMA), and tracking corrective/preventive actions.
• Ensure all equipment and tools used by the QC team are properly calibrated and maintained.
• Support QE during the NPI process by assigning and coordinating QC personnel for required measurements and evaluations.
• Perform Layered Process Audits (LPA) to enforce strict adherence to Work Instructions (WI), ISO standards, and customer-specific requirements.
• Drive continuous improvement initiatives to optimize QC inspection workflows and production processes.
• Monitor line-wide production processes and conduct routine testing to detect and address potential defects at early stages.
• Collaborate with QE to ensure Ongoing Reliability Test (ORT) plans are fully executed on schedule.
• Partner with cross-functional teams to elevate product quality standards and enhance customer satisfaction.

Required Skills/Abilities:

• Minimum of a Bachelor’s Degree in a Engineering discipline or equivalent
• Minimum of 4 years of experience in a similar role
• Ability to work well in a team environment and individual
• Certified internal auditor of ISO 9001:2015 and IATF 16949:2016
• Technical Skills: Knowledge of quality management systems (QMS), statistical process control (SPC), failure mode and effects analysis (FMEA), quality control plan and root cause analysis (5 Why and Fishbone diagram)
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to diagnose systemic issues and implement corrective actions (8D methodology)
• Communication Skills: Excellent written and verbal communication skills for reporting, documentation, and collaboration. Excellent verbal, read and written communication skills in Indonesian and English language, Mandarin is a plus.
• Computer Proficiency: Proficiency in MS Office, Gmail, G-Sheet, G-Docs, Minitab applications and data analysis software.