Governance & Assurance Manager (Quality Management System)

Pengiklan Anonim; Jakarta Utara; On-site; IDR 350,000,000 - 650,000,000; Full time

Job summary

Pengiklan Anonim is seeking a Governance & Assurance Manager (Quality Management System) to oversee end-to-end process management and ensure alignment with strategic goals. You will drive process improvement, maintain ISO 9001:2015 certification, and lead cross-functional teams to enhance service delivery and performance.

The ideal candidate has strong leadership, English proficiency, and expertise in quality management within hospitality, health, or retail sectors, with a track record of

Qualifications

• BS degree in Business Administration or related field.
• Proven working experience in Quality Management & Business Process Management in Hospitality/Health/Retail or related industry.
• Certified ISO 9001:2015 (QMS).
• Excellent knowledge of management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

Responsibilities

• Tend to focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
• Improving corporate performance, and she does this by optimizing and managing the business process of a company.
• Maintain company's certification (ISO 9001:2015)
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Coaching and develop service consultant and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets

Skills

Quality management

Process improvement

ISO 9001

Stakeholder management

Education

BS degree in Business Administration or related field

Tools

Customer service software

Job description

Governance & Assurance Manager (Quality Management System)

Work to ensure that business process outcomes are in harmony with an organization's strategic goals. They work collaboratively across all departments of the organization to help improve the management of a business process.

Responsibilities:

Tend to focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.

Improving corporate performance, and she does this by optimizing and managing the business process of a company.

Maintain company's certification (ISO 9001:2015)

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyze statistics and compile accurate reports

Coaching and develop service consultant and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry's developments and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets

Requirements:

BS degree in Business Administration or related field

Proven working experience as a Quality Management & Businsess Porcess Manager from Hospitality/Health/Retail or related Industry

Certified ISO 9001:2015 (QMS)

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Awareness of industry's latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills