Quality Improvement Specialist (Mandarin Speaker)

J&T Cargo (PT Global Jet Cargo); Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

J&T Cargo (PT Global Jet Cargo) seeks a Quality Improvement Specialist (Mandarin Speaker) to join our Jakarta team. You will collect and interpret data, analyze results, and report insights to key stakeholders.

You will focus on improving timely pickup rates for platforms like TikTok, Lazada, AkuLaku, Shopee, and Blibli, while managing undelivered orders and enhancing handling of lost items, damages, and complaints.

Qualifications

• Fluent in Mandarin (HSK 5) is required.
• Proficient in Microsoft Office (Excel, Word, PPT) or equivalent tools.

Responsibilities

• Collect and interpret data.
• Analyze results.
• Report insights to relevant business members.
• Improve in timely pickup rates for major platforms (TikTok, Lazada, AkuLaku, Shopee, Blibli).
• Manage undelivered orders and ensure accurate scheduling at branch offices.
• Improve handling of lost items, damages, and complaints.

Skills

Mandarin

Tools

Microsoft Office

Job description

Quality Improvement Specialist (Mandarin Speaker)

Job Openings Quality Improvement Specialist (Mandarin Speaker)

About the job Quality Improvement Specialist (Mandarin Speaker)

Job Description

• Collecting and interpreting data
• Analyzing results
• Reporting the results back to the relevant members of the business
• Improvement in timely pickup rates: Enhance the pickup timeliness for TikTok, Lazada, AkuLaku, Shopee, and Blibli
• Manage undelivered orders, and ensure the accuracy of order scheduling at branch offices
• Improve handling of lost items, damages, and complaints

Job Requirements

• Fluent in Mandarin (HSK 5)
• Skilled in handling Microsoft Office: Excel, Word, PPT, etc.