Mandarin-Speaking Quality & Process Improvement Specialist

J&T Cargo (PT Global Jet Cargo); Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

J&T Cargo (PT Global Jet Cargo) seeks a Quality Improvement Specialist (Mandarin Speaker) to join our Jakarta team. You will collect and interpret data, analyze results, and report insights to key stakeholders.

You will focus on improving timely pickup rates for platforms like TikTok, Lazada, AkuLaku, Shopee, and Blibli, while managing undelivered orders and enhancing handling of lost items, damages, and complaints.

Qualifications

• Fluent in Mandarin (HSK 5) is required.
• Proficient in Microsoft Office (Excel, Word, PPT) or equivalent tools.

Responsibilities

• Collect and interpret data.
• Analyze results.
• Report insights to relevant business members.
• Improve in timely pickup rates for major platforms (TikTok, Lazada, AkuLaku, Shopee, Blibli).
• Manage undelivered orders and ensure accurate scheduling at branch offices.
• Improve handling of lost items, damages, and complaints.

Skills

Mandarin

Tools

Microsoft Office

Job description

J&T Cargo (PT Global Jet Cargo) seeks a Quality Improvement Specialist (Mandarin Speaker) to join our Jakarta team. You will collect and interpret data, analyze results, and report insights to key stakeholders.

You will focus on improving timely pickup rates for platforms like TikTok, Lazada, AkuLaku, Shopee, and Blibli, while managing undelivered orders and enhancing handling of lost items, damages, and complaints.