Quality Assurance Manager (Tobacco)

PT. Alcotraindo Batam; Batam; On-site; IDR 334,800,000 - 468,720,000; Full time

Job summary

PT. Alcotraindo Batam seeks a Senior Quality Manager to oversee QA/QC policies and ensure product quality in manufacturing operations in Batam.

You will lead a team, conduct internal and external audits, improve QEHS systems, and collaborate with cross-functional teams for new product launches. This role requires cigarette/tobacco industry expertise and strong problem-solving skills, with focus on customer satisfaction and regulatory compliance.

Qualifications

• Experience in cigarette industry and tobacco manufacturing.
• Strong knowledge of statistics and problem solving.
• Trained in ISO systems and quality management.
• Six Sigma / 8D / FMEA knowledge is an added advantage.
• Proactive in improving quality systems via internal audits.

Responsibilities

• Oversee and improve quality policies, procedures, and guidelines to ensure high customer satisfaction.
• Develop standardized production, quality and customer service standards.
• Identify risks via root cause analysis and risk-based approaches.
• Perform internal and external quality audits and report findings.
• Lead and mentor QA, validation, audit, and lab staff.
• Manage QA KPIs and propose improvements.
• Collaborate with cross-functional teams for new product launches.

Skills

Cigarette industry experience

Statistics

Problem solving

ISO systems

Six Sigma / 8D / FMEA

Leadership (30-40 crew)

Process tobacco industry knowledge

Troubleshooting

Stakeholder management

Auditing

Education

Master's degree in Quality Management

Tools

Statistics software

Job description

• Manage and oversee quality of Manufacturing policies, procedures and guidelines to ensure product produced attain a high degree of customer satisfaction.
• Develop standardized production, quality and Customer service standards!
• Identify potential risks before they become a problem, focusing on root cause analysis and Risk-Based Analysis
• Perform Internal and External Quality Audits and compile detailed report of findings.
• Build a strong team through coaching, mentoring, specific training and performance evaluations.
• Manage Quality KPIs (Visual Quality, Physical Quality, Complaints, Infestation Pest Management, Chemical & Sensory Quality) and propose recommendations for improvement.
• Develop and implement QEHS Integrated management System and ensure alignment with global requirements.
• Collaborate with cross-functional departments related to new Product launches, Set-up quality plan and specifications.
• Developing Product Specs to adequately capture Customer Requirements and manufacturing capabilities.
• Lead and coordinate the Quality Compliance and harmonization in the Testing Labs and Government Departments/Authorities supporting the development and manufacture of any new Product.
• Able to manage a Team of Quality, Validation, Audit and Lab system support.
• Ensure QA teamwork in a compliant manner and in accordance with GMPs and SOPs.
• Read and understand Standard Operation Procedures applicable to role.
• Budgeting Manpower, Equipment, Spare parts, consumables optimally.
• Provide motivational and effective leadership for team members.
• Organize training of QA team & Production Teams on Key Quality Concepts in accordance with GLP and SOPs
• Ensure CI Lab teamwork in a compliant manner and in accordance with GLP and SOPs.
• Ensure reliability of QA instrument
• Able to Support Product Development Team by conducting Trials, provide inputs from time to time to help freeze Product Specs
• To lead the development of the local quality strategy, to support and implement the Global strategy.
• To develop and implement: best practices, common platforms, sharing experience/knowledge with other functions and factories within Operations.
• Supervise, facilitate, and control the handling of customer/consumer complaints and Non-Conforming Products (NCP).
• To ensure the new products and processes qualification for new technologies, materials and equipment as per global standards
• Control & Supervise Factory wide Change Management actions.

REQUIREMENTS:

• It would be preferable to have someone with experience in the cigarette industry, with a background in any area of expertise within tobacco manufacturing.
• Must be knowledgeable at application of Statistics, Problem solving skills.
• Must be trained on ISO systems.
• Master in Problems solving tools, understanding of key concepts of Six Sigma / 8D /FMEA processes is added advantage.
• Is a critical thinker who proactively works to improve the Quality systems of the company through Internal Audits, participation in Process Improvement programs, and interaction with key stakeholders to obtain constructive feedback.
• Have Good Leadership & Experiences to Manage Team above 30–40-member crew.
• Understand Process Tobacco Industry,
• Have Troubleshooting Capabilities to Solve Internal & External Issues with good Problem-solving capabilities and knowledge to drive Improvement actions, able to conduct audits.
• Have Capability to Manage Internal & External Stakeholders.