Supervisor QA/QC

PT. Karya Nuansa Bahagia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

PT. Karya Nuansa Bahagia is seeking a Supervisor QA/QC to lead quality assurance and control across our manufacturing operations in Surabaya. You will ensure raw materials, processes, and finished products meet quality standards while driving continuous improvements.

The role requires a Diploma in Industrial Engineering, Mechanical Engineering, or a related field, with at least 3 years QA/QC experience and 1 year in supervision. Strong problem solving, leadership, and Excel skills are essential.

Qualifications

• Diploma in Industrial Engineering, Mechanical Engineering, or Quality Management field.
• Minimum 3 years in QA/QC, preferably in manufacturing.
• At least 1 year in a supervisory or team‑lead role.
• Good understanding of QC processes, inspection methods, and standards.
• Familiar with RCA, CAPA, 5 Why, and Fishbone Analysis.

Responsibilities

• Lead and supervise daily QA/QC activities across production.
• Inspect incoming materials, in-process, and finished goods.
• Ensure products meet quality standards and customer requirements.
• Identify and follow up non-conformities and quality issues.
• Conduct root cause analysis and coordinate CAPA actions.
• Monitor quality performance and prepare reports.
• Establish and maintain inspection procedures and checklists.
• Collaborate with Production, PPIC, Warehouse, and Operations to resolve issues.
• Support QMS implementation and improvements.
• Drive continuous quality improvements to reduce defects and complaints.

Skills

Quality management

Root Cause Analysis

CAPA

5 Why

Fishbone Analysis

Leadership

Communication

Excel

Education

Diploma in Industrial Engineering

Diploma in Mechanical Engineering

Quality Management Certification

Tools

MS Excel

Job description

We are looking for a Supervisor QA/QC to lead quality assurance and quality control activities across our manufacturing operations.

This role is responsible for ensuring that raw materials, production processes, and finished products meet established quality standards, while driving continuous improvement and reducing quality-related issues.

Key Responsibilities

• Lead and supervise daily QA/QC activities across the production process.
• Conduct and monitor inspections of incoming materials, in-process production, and finished goods.
• Ensure products comply with company quality standards, specifications, and customer requirements.
• Identify, document, and follow up on non-conformities and quality issues.
• Conduct root cause analysis and coordinate Corrective and Preventive Actions (CAPA).
• Monitor quality performance and prepare regular quality reports and analysis.
• Establish and maintain quality inspection procedures, standards, and checklists.
• Work closely with Production, PPIC, Warehouse, and Operations teams to resolve quality issues.
• Support the implementation and improvement of Quality Management Systems (QMS).
• Drive continuous improvement initiatives to improve product quality and reduce defects, rework, and customer complaints.

Requirements

• Minimum Diploma in Industrial Engineering, Mechanical Engineering, Quality Management, or a related field.
• Minimum 3 years of experience in QA/QC, preferably in a manufacturing environment.
• At least 1 year of experience in a supervisory or team‑lead role.
• Good understanding of quality control processes, inspection methods, and quality standards.
• Familiar with Root Cause Analysis, CAPA, 5 Why, Fishbone Analysis, and basic problem‑solving tools.
• Experience in developing SOP, Work Instruction, Inspection Standard, and Quality Checksheet.
• Strong analytical and problem‑solving skills.
• Good leadership, communication, and coordination skills.
• Detail‑oriented, disciplined, and able to work with production targets and deadlines.
• Proficient in Ms Excel or Spreadsheet.
• Willing to work on site in shifting working hour

Preferred Qualifications

• Experience in manufacturing of interior products, furniture, building materials, or similar industries.
• Familiarity with ISO 9001 or other Quality Management Systems.
• Experience handling customer complaints and quality improvement projects.
• Experience with quality data analysis and KPI monitoring.

Key Performance Indicators

• Rework rate
• Customer complaint rate
• First Pass Yield (FPY)
• Quality inspection compliance
• Quality improvement implementation