Quality Assurance Evaluator – Call Center Ops

Cermati; Jakarta Pusat; On-site; IDR 60,000,000 - 85,000,000; Full time

Job summary

Cermati in Jakarta is seeking a QA-focused candidate with at least one year in call center or QA roles. You will evaluate team operations and ensure service quality, using standard QA processes to monitor calls and workflows.

You will provide constructive feedback to agents and support continuous improvement across the customer support team, emphasizing accuracy, attention to detail, and timely reporting. This is an on-site role in Jakarta Pusat.

Qualifications

• 1 year experience in Call Center/QA roles (Call Center/ Collection/ QA).
• Proficient with Microsoft Excel and Microsoft Office.
• Maximum age 35 years old.
• Detail oriented with good accuracy.

Responsibilities

• Evaluate team operations as quality assurance.
• Provide constructive feedback to agents.

Skills

Call Center experience

Detail oriented

Tools

Microsoft Excel

Microsoft Office

Job description

Cermati in Jakarta is seeking a QA-focused candidate with at least one year in call center or QA roles. You will evaluate team operations and ensure service quality, using standard QA processes to monitor calls and workflows.

You will provide constructive feedback to agents and support continuous improvement across the customer support team, emphasizing accuracy, attention to detail, and timely reporting. This is an on-site role in Jakarta Pusat.