Senior QA Lead – Telemarketing & Sales Coaching

Cartrack Technologies Indonesia; Setiabudi; On-site; IDR 189,720,000 - 279,000,000; Full time

Job summary

PT Cartrack South East Asia is seeking a Senior QA for Telemarketing to join a multilingual, fast-growing team in Indonesia. The role focuses on auditing inbound/outbound sales calls, rating them against quality standards, and guiding agents with actionable feedback to improve performance.

You will collaborate with the Team Lead and Trainer, consolidate QA scores, and deliver regular reports to management. Fluency in English and a strong auditing background are essential.

Qualifications

• Diploma or Bachelor's degree required.
• 5+ years of experience auditing sales calls and coaching agents.
• Strong background in Sales/Telemarketing call audits.
• Fluent in English is a must.
• Attention to detail, analytical and listening skills.

Responsibilities

• Assess and rate inbound and outbound sales calls according to quality standards.
• Communicate QA results to agents and supervisors daily.
• Provide concise feedback with advisable reply and action plan.
• Consolidate QA scores and draft daily, weekly and monthly reports.
• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Skills

Sales/Telemarketing audit

Coaching skills

Listening skills

Analytical skills

Attention to detail

Fluent in English

Education

Diploma or Bachelor's Degree

Job description

PT Cartrack South East Asia is seeking a Senior QA for Telemarketing to join a multilingual, fast-growing team in Indonesia. The role focuses on auditing inbound/outbound sales calls, rating them against quality standards, and guiding agents with actionable feedback to improve performance.

You will collaborate with the Team Lead and Trainer, consolidate QA scores, and deliver regular reports to management. Fluency in English and a strong auditing background are essential.