Quality Assurance Operation

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 66,960,000 - 89,280,000; Part time

Job summary

Cermati Fintech Group is seeking a Quality Assurance Operations professional to join the team in Jakarta. The role focuses on QA evaluation of team operation, providing actionable feedback, and supporting calibration sessions to ensure high service quality.

Ideal candidates have at least 1 year of call center QA experience, strong Excel/Office skills, and meticulous attention to detail. This contract position offers opportunities to impact operational excellence within a fintech environment.

Qualifications

• Minimum Diploma 3 required.
• At least 1 year of call center QA experience preferred.
• Strong communication and analytical skills are essential.

Responsibilities

• Evaluate Team Operation as quality assurance.
• Provide feedback to the team.
• Conduct calibration meetings.
• Create and present evaluation reports.

Skills

Excellent communication

Excel / Microsoft Office

Detail oriented

Education

Diploma 3

Job description

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• Evaluate Team Operation as quality assurance
• Giving Feedback

Job Description

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

Qualifications

• Experienced in Call Center (Call Center/ Collection/ QA) for 1 year
• Understand Microsoft Excel / Microsoft Office
• Excellent Communication Skill
• Minimum Diploma 3
• Max 35 years old
• Detail oriented

Seniority level

• Associate

Employment type

• Contract

Job function

• Quality Assurance

Industries

• Technology, Information and Internet

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