Junior QA & Customer Experience Analyst

Celerates; Jakarta Pusat; Vor Ort; IDR 120.000.000 - 240.000.000; Vollzeit

Zusammenfassung

Celerates in Jakarta is seeking a capable Business Process Analyst to help optimize customer journeys and data-driven processes. You will collaborate with product, sales, and customer service teams to map workflows, analyze requirements, and translate them into actionable specifications.

The ideal candidate has a bachelor's degree and 2–3 years in related roles, with hands-on skills in CRM, data tools, and Agile methods, and a strong eye for data security and compliance.

Qualifikationen

• Bachelor's degree in IT, IS, industrial engineering, or related field.
• 2–3 years as a Business Process Analyst, Business Analyst, System Analyst, or similar role.
• Familiar with product management; knowledge of CRM, customer apps, websites, or e-commerce/marketplaces is preferred.
• Previous involvement in projects related to CRM, omnichannel, customer service, contact centers, sales, or customer engagement.
• Understanding of customer journey processes and customer interactions across various channels.
• Understanding of concepts such as customer profiles, interaction history, case management, leads, complaints, and service monitoring.
• Experience using SQL, Excel, Power BI, Tableau, or other data analysis tools.
• Familiarity with Jira, Confluence, Draw.io, Visio, Miro, or similar documentation tools.
• Understanding of Agile, Scrum, Waterfall, or hybrid work methodologies.
• Understanding of data security, access rights, audit trails, and customer data protection.
• Ability to learn quickly, think critically, and confidently seek clarification on unclear requirements.

Kenntnisse

Analytical thinking

Product management familiarity

Agile knowledge

Learning ability

Critical thinking

Ausbildung

Bachelor’s degree in Information Technology, Information Systems, Industrial Engineering, or related fields

Tools

SQL

Excel

Power BI

Tableau

Jira

Confluence

Draw.io

Visio

Miro

Jobbeschreibung

Celerates in Jakarta is seeking a capable Business Process Analyst to help optimize customer journeys and data-driven processes. You will collaborate with product, sales, and customer service teams to map workflows, analyze requirements, and translate them into actionable specifications.

The ideal candidate has a bachelor's degree and 2–3 years in related roles, with hands-on skills in CRM, data tools, and Agile methods, and a strong eye for data security and compliance.