Collection Quality Analyst - QA & Policy

Cermati.com; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Cermati.com is seeking a Policy & QA Specialist in Jakarta to review and refine SOPs, guidelines, and governance processes, ensuring compliance and operational excellence. The role involves coordinating with business units, supporting audits, and driving continuous improvement across processes and data reporting.

You will identify gaps, implement improvements in training and procedures, and liaise with QA to socialize new quality standards for robust performance.

Qualifications

• Bachelor's degree required.
• Minimum 2 years in Policy & Procedure, Quality Assurance, Risk Management, or similar role.
• Strong communication and coordination skills with clear escalation.
• Solid understanding of corporate governance frameworks and business processes.
• Proficient in Excel/Google Apps (Sheets/Docs).

Responsibilities

• Periodically review and update SOPs and guidelines.
• Ensure documentation is complete, distributed, and communicated to relevant units.
• Review and provide risk assessments for draft policies, strategies, or programs.
• Serve as primary contact for audits and data readiness.
• Identify gaps in internal workflows based on audits and QA reports.
• Develop and implement Continuous Improvement Plans across processes and training.
• Act as liaison between Internal Collection and QA to socialize new quality standards.
• Oversee and review real-time monitoring systems to ensure QC compliance.

Skills

Policy & Procedure

Quality Assurance

Risk Management

Communication

Coordination

Governance Frameworks

Data Reporting

Education

Bachelor's degree from a reputable university

Tools

Microsoft Excel

Google Sheets

Google Docs

Job description

Cermati.com is seeking a Policy & QA Specialist in Jakarta to review and refine SOPs, guidelines, and governance processes, ensuring compliance and operational excellence. The role involves coordinating with business units, supporting audits, and driving continuous improvement across processes and data reporting.

You will identify gaps, implement improvements in training and procedures, and liaise with QA to socialize new quality standards for robust performance.