QA & Support Manager

PT Infotech Solutions; Jakarta Selatan; On-site; IDR 200,880,000 - 290,160,000; Full time

Job summary

PT. Infotech Solutions in Indonesia is seeking a Lead QA and Technical Support to shape and govern quality across software releases. You will oversee QA and Support teams, define processes, and ensure testing methodologies are followed to meet release quality.

As a senior leader, you will drive test planning, regression, UAT, and defect management, report KPIs, and ensure issues are resolved within SLAs. Travel may be required for customer meetings and project implementation.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Minimum 5 years managing QA/Support teams.
• Strong knowledge of functional, regression, integration, and UAT testing.
• Experience with defect tracking tools such as Jira.
• Hands-on QA tools: Selenium, Postman, JMeter, Cypress, Playwright.

Responsibilities

• Lead and manage QA team with testing standards and methodologies.
• Develop and oversee test plans, regression and integration tests, and UAT.
• Ensure software releases meet quality standards before deployment.
• Monitor defects with prioritization and root cause analysis.
• Collaborate with Development and Project teams to resolve quality issues.
• Establish QA KPIs and report metrics to management.
• Lead Support team handling customer issues within SLAs.
• Coordinate with Development and Infrastructure for complex issues.
• Maintain communication with customers on progress and resolutions.

Skills

QA leadership

SDLC knowledge

Testing methodologies

SQL knowledge

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Jira

Selenium

Postman

JMeter

Cypress

Playwright

SQL

Job description

Lead and manage QA and Technical Support teams, establishing effective processes, standards, and testing methodologies. Oversee test planning, execution, and quality assurance across software releases. Manage customer support operations, ensuring issues are resolved within agreed timelines and SLAs.

Key responsibilities

Lead and manage the QA team and establish effective QA processes, standards, and testing methodologies.

Develop and oversee test plans, test cases, regression testing, integration testing, and User Acceptance Testing (UAT).

Ensure software releases meet defined quality standards before deployment.

Monitor and manage software defects, including prioritization, root cause analysis, and resolution follow-up.

Work closely with the Development and Project teams to identify and resolve quality issues.

Establish QA KPIs and regularly report quality metrics, risks, and improvement plans to management.

Lead and manage the Support team in handling customer issues, incidents, and technical requests.

Ensure customer issues are properly recorded, prioritized, followed up, and resolved within agreed timelines and SLAs.

Lead root cause analysis and coordinate with Development and Infrastructure teams for complex technical issues.

Maintain effective communication with customers regarding technical issues, progress, and resolutions.

About you

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

Strong understanding of software development life cycle (SDLC) and software testing methodologies.

Minimum 5 years experience managing QA and/or Technical Support teams.

Strong knowledge of functional, regression, integration, and UAT testing.

Experience with defect tracking and issue management tools such as Jira or similar tools.

Hands-on experience with QA and testing tools such as Selenium, Postman, JMeter, Cypress, Playwright, or similar tools.

Good understanding of databases and SQL.

Strong leadership, communication, analytical, and problem-solving skills.

Able to manage multiple priorities and work effectively under pressure.

Willing to travel for customer meetings and project implementation when required.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 51-100 employees

PT. Infotech Solutions is focused on providing specialized IT Solutions for the TV and Media industry as a vertical market and also carries some powerful solutions in the areas of customer relationship management, budgeting and planning for other specific industries.

Infotech group with its operations of over 20 years in Indonesia and 8 years in India has built significant strengths, experience and expertise in providing practical applications of information technology primarily to enterprise and major business organizations.

Infotech provides a unique blend of ready-to-use application products and implementation services solutions that have been implemented in many reputed organizations. Infotech's most valuable asset, however, has always been its highly qualified professional teams. Sustained skills development through hands-on training and exposure to latest developments in technology, in house Research and Development as well as the extensive field implementations has provided Infotech teams with most valuable opportunities for gaining continues learning appetite and delivering innovative problem resolutions.

Infotech has also been working with partners, i.e. other major hardware and software vendors for systems integration and knowledge enhancement in diverse IT environments. Many such partner relationships have provided Infotech with valuable exposure to specific new technologies for its applications, products and services.

PT. Infotech Solutions is focused on providing specialized IT Solutions for the TV and Media industry as a vertical market and also carries some powerful solutions in the areas of customer relationship management, budgeting and planning for other specific industries.

Infotech group with its operations of over 20 years in Indonesia and 8 years in India has built significant strengths, experience and expertise in providing practical applications of information technology primarily to enterprise and major business organizations.

Infotech provides a unique blend of ready-to-use application products and implementation services solutions that have been implemented in many reputed organizations. Infotech's most valuable asset, however, has always been its highly qualified professional teams. Sustained skills development through hands-on training and exposure to latest developments in technology, in house Research and Development as well as the extensive field implementations has provided Infotech teams with most valuable opportunities for gaining continues learning appetite and delivering innovative problem resolutions.

Infotech has also been working with partners, i.e. other major hardware and software vendors for systems integration and knowledge enhancement in diverse IT environments. Many such partner relationships have provided Infotech with valuable exposure to specific new technologies for its applications, products and services.

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