QA/QC Supervisor: Lead Quality, CAPA & Improvements

PT. Karya Nuansa Bahagia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

PT. Karya Nuansa Bahagia is seeking a Supervisor QA/QC to lead quality assurance and control across our manufacturing operations in Surabaya. You will ensure raw materials, processes, and finished products meet quality standards while driving continuous improvements.

The role requires a Diploma in Industrial Engineering, Mechanical Engineering, or a related field, with at least 3 years QA/QC experience and 1 year in supervision. Strong problem solving, leadership, and Excel skills are essential.

Qualifications

• Diploma in Industrial Engineering, Mechanical Engineering, or Quality Management field.
• Minimum 3 years in QA/QC, preferably in manufacturing.
• At least 1 year in a supervisory or team‑lead role.
• Good understanding of QC processes, inspection methods, and standards.
• Familiar with RCA, CAPA, 5 Why, and Fishbone Analysis.

Responsibilities

• Lead and supervise daily QA/QC activities across production.
• Inspect incoming materials, in-process, and finished goods.
• Ensure products meet quality standards and customer requirements.
• Identify and follow up non-conformities and quality issues.
• Conduct root cause analysis and coordinate CAPA actions.
• Monitor quality performance and prepare reports.
• Establish and maintain inspection procedures and checklists.
• Collaborate with Production, PPIC, Warehouse, and Operations to resolve issues.
• Support QMS implementation and improvements.
• Drive continuous quality improvements to reduce defects and complaints.

Skills

Quality management

Root Cause Analysis

CAPA

5 Why

Fishbone Analysis

Leadership

Communication

Excel

Education

Diploma in Industrial Engineering

Diploma in Mechanical Engineering

Quality Management Certification

Tools

MS Excel

Job description

PT. Karya Nuansa Bahagia is seeking a Supervisor QA/QC to lead quality assurance and control across our manufacturing operations in Surabaya. You will ensure raw materials, processes, and finished products meet quality standards while driving continuous improvements.

The role requires a Diploma in Industrial Engineering, Mechanical Engineering, or a related field, with at least 3 years QA/QC experience and 1 year in supervision. Strong problem solving, leadership, and Excel skills are essential.