QA & Outgoing Quality Lead – Fiber Cement Roofs

MatchaTalent; Kediri; On-site; IDR 279,000,000 - 446,400,000; Full time

Job summary

MatchaTalent seeks a QA & Customer Complaint Section Head for its East Java manufacturing operations, based in Mojokerto. The role leads outgoing quality inspections, customer complaint investigations, and quality system implementation across production, warehouse, and logistics teams.

You will oversee QMS maintenance including ISO 9001, ISO 14001, SPC, AQL, CAPA, and supervise the Outgoing Quality & Customer Complaint team while driving continuous improvement and strong customer satisfaction.

Qualifications

• Minimum 5 years of QA/QC experience in manufacturing.
• Minimum 2 years in supervision or team leadership.
• Experience handling customer complaints related to manufacturing products.
• Strong knowledge of ISO 9001, ISO 14001, SPC, AQL sampling, and CAPA.
• Excellent analytical, problem-solving, and decision-making abilities.

Responsibilities

• Lead outgoing quality inspections of finished products prior to shipment.
• Ensure AQL sampling methods and outgoing inspection standards are followed.
• Verify finished products comply with internal quality specs and customer requirements.
• Manage customer complaints by investigations, root cause analysis, and corrective actions.
• Coordinate with Production, QA, Warehouse, and Logistics to resolve quality issues.
• Maintain and improve Quality Management Systems (QMS) including ISO standards and documentation.
• Monitor quality performance indicators and drive continuous improvement.
• Lead, supervise, coach, and develop the Outgoing Quality & Customer Complaint team.
• Prepare quality reports, complaint analyses, and management updates.

Skills

Quality Assurance

Quality Control

Root Cause Analysis

CAPA

SPC

AQL Sampling

Leadership

Communication

English proficiency

Education

Bachelor's Degree in Mechanical Engineering or Industrial Engineering

Diploma (D3) in related field

Tools

Quality Management Systems (QMS)

Job description

MatchaTalent seeks a QA & Customer Complaint Section Head for its East Java manufacturing operations, based in Mojokerto. The role leads outgoing quality inspections, customer complaint investigations, and quality system implementation across production, warehouse, and logistics teams.

You will oversee QMS maintenance including ISO 9001, ISO 14001, SPC, AQL, CAPA, and supervise the Outgoing Quality & Customer Complaint team while driving continuous improvement and strong customer satisfaction.