Outgoing Quality Lead for Fiber-Cement Roofing, East Java

PT Talenta Eksekutif Asia; Kediri; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT Talenta Eksekutif Asia is seeking a QA & Customer Complaint Section Head to oversee outgoing quality assurance and manage customer complaint resolution across the manufacturing operation in Mojokerto, East Java.

Lead the team, coordinate with Production, Warehouse, Logistics, and Quality to ensure finished products meet standards, drive root cause analysis, CAPA, and continuous improvement while maintaining QMS and ISO requirements, and report to management as needed.

Qualifications

• Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or related engineering disciplines.
• Diploma (D3) graduates with strong relevant manufacturing experience may also be considered.
• Minimum 5 years of Quality Assurance or Quality Control experience within manufacturing industries.
• Minimum 2 years of supervisory or team leadership experience.
• Strong experience handling customer complaints related to manufacturing products.
• Experience within building materials, construction materials, steel, metal, plastic, packaging, or similar manufacturing industries is highly preferred.
• Strong knowledge of: ISO 9001, ISO 14001, SPC, AQL Sampling Methods & Inspection Levels, Root Cause Analysis and CAPA.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication, stakeholder management, and interpersonal skills.
• Able to lead teams across multiple departments; English proficiency for technical communication.

Responsibilities

• Lead outgoing quality inspections of finished products prior to shipment.
• Ensure AQL sampling methods and outgoing inspection standards are consistently implemented.
• Verify finished products comply with internal quality specifications and customer requirements.
• Manage customer complaints by conducting investigations, root cause analysis, and corrective actions.
• Coordinate closely with Production, QA, Warehouse, and Logistics teams to resolve quality issues.
• Maintain and improve Quality Management Systems (QMS), including ISO 9001, ISO 14001, SPC, and quality documentation.
• Monitor quality performance indicators and recommend continuous improvement initiatives.
• Lead, supervise, coach, and develop the Outgoing Quality & Customer Complaint team.
• Prepare quality reports, complaint analyses, corrective action reports, and management updates.
• Maintain effective communication with internal stakeholders and ensure timely resolution of customer concerns.

Skills

Analytical skills

Problem-solving

Decision-making

Communication skills

Stakeholder management

Leadership

Education

Bachelor's Degree in Mechanical/Industrial Engineering or related

Diploma (D3) in related field

Tools

ISO 9001

ISO 14001

SPC

AQL Sampling Methods

Inspection Levels

CAPA

Job description

PT Talenta Eksekutif Asia is seeking a QA & Customer Complaint Section Head to oversee outgoing quality assurance and manage customer complaint resolution across the manufacturing operation in Mojokerto, East Java.

Lead the team, coordinate with Production, Warehouse, Logistics, and Quality to ensure finished products meet standards, drive root cause analysis, CAPA, and continuous improvement while maintaining QMS and ISO requirements, and report to management as needed.