Outgoing QA Lead – Fiber-Cement Roofing, East Java

PT Talenta Eksekutif Asia

Kota Mojokerto

On-site

IDR 279,000,000 - 502,200,000

Full time

2 days ago

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Job summary

PT Talenta Eksekutif Asia is seeking a QA & Customer Complaint Section Head to oversee outgoing quality, manage customer complaints, and implement robust QMS across manufacturing operations in East Java. The role involves leading a cross-functional team, coordinating with Production, Warehouse, Logistics, and QA, and driving continuous improvement.

English proficiency for technical communication is required.

Qualifications

Bachelor's degree in Mechanical or Industrial Engineering (or related field).
D3 graduates with strong manufacturing experience may be considered.

Responsibilities

Lead outgoing quality inspections of finished products prior to shipment.
Ensure AQL sampling methods and outgoing inspection standards are enforced.
Verify finished products comply with internal quality specs and customer requirements.
Manage customer complaints by conducting investigations and corrective actions.
Coordinate with Production, QA, Warehouse, and Logistics teams to resolve quality issues.
Maintain and improve Quality Management Systems (QMS), including ISO 9001, ISO 14001, SPC, and documentation.
Monitor quality performance indicators and drive continuous improvement initiatives.
Lead, supervise, coach, and develop the Outgoing Quality & Customer Complaint team.
Prepare quality reports, complaint analyses, corrective action reports, and management updates.
Maintain effective communication with internal stakeholders and timely resolution of concerns.