Outgoing Quality Lead for Fibre-Cement Roofing

MatchaTalent; Gresik; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

MatchaTalent is recruitment-focused in Indonesia and seeks a QA & Customer Complaint Section Head to lead outgoing quality assurance activities and resolve customer complaints across manufacturing operations.

The role collaborates with Production, Warehouse, Logistics, and Quality teams to maintain product quality before shipment and to drive RCA, CAPA, and continuous improvement initiatives. Proficiency in English and leadership skills are essential.

Qualifications

• Minimum 5 years of QA/QC experience in manufacturing
• Minimum 2 years of supervisory experience
• Strong knowledge of ISO 9001, ISO 14001, SPC, AQL, CAPA
• Experience handling customer complaints related to manufactured products
• Excellent analytical, problem-solving, and communication skills

Responsibilities

• Lead outgoing quality inspections of finished products prior to shipment
• Ensure AQL sampling methods and outgoing inspection standards are consistently implemented
• Verify finished products comply with internal quality specifications and customer requirements
• Manage customer complaints by conducting investigations, root cause analysis, and corrective actions
• Coordinate with Production, QA, Warehouse, and Logistics to resolve quality issues
• Maintain and improve Quality Management Systems (QMS), including ISO 9001 and ISO 14001
• Monitor quality performance indicators and drive continuous improvement
• Lead and develop the Outgoing Quality & Customer Complaint team
• Prepare quality reports and corrective action reports for management
• Maintain effective communication with internal stakeholders to resolve customer concerns

Skills

Quality assurance

Quality control

Root cause analysis

CAPA

SPC

English communication

Education

Bachelor's Degree in Mechanical Engineering

Diploma (D3) in related engineering

Tools

ISO 9001

ISO 14001

AQL sampling

QMS (Quality Management System)

Job description

MatchaTalent is recruitment-focused in Indonesia and seeks a QA & Customer Complaint Section Head to lead outgoing quality assurance activities and resolve customer complaints across manufacturing operations.

The role collaborates with Production, Warehouse, Logistics, and Quality teams to maintain product quality before shipment and to drive RCA, CAPA, and continuous improvement initiatives. Proficiency in English and leadership skills are essential.