Provider Relation & Quality Manager

Asuransi Astra; Jakarta Selatan; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Asuransi Astra mencari kandidat untuk posisi terkait manajemen jaringan provider di Jakarta Selatan. Tugas meliputi analisis dan penilaian rumah sakit rekanan, negosiasi paket rawat inap untuk provider terkemuka, serta pengembangan jaringan provider yang disesuaikan dengan kebutuhan klien.

Posisi ini menuntut kemampuan analisis, negosiasi, dan skill interpersonal yang baik, dengan penempatan di Head Office Asuransi Astra, Jakarta Selatan.

Qualifications

• Minimal S1 jurusan Ekonomi/Hukum/Teknik Industri atau jurusan relevan.
• Memiliki pengalaman kerja di bidang terkait.
• Diutamakan memiliki pengalaman di industri kesehatan, khususnya rumah sakit, asuransi kesehatan, atau layanan kesehatan.

Responsibilities

• Analisis dan kategorisasi rumah sakit rekanan.
• Negosiasi paket rawat inap untuk top provider.
• Kembangkan jaringan provider sesuai kebutuhan klien.
• Memanfaatkan sistem dan dashboard operasional.
• Menjalin hubungan dengan rumah sakit rekanan.

Skills

Analisis

Negosiasi

Interpersonal

Education

Sarjana (S1) Ekonomi/Hukum/Teknik Industri

Job description

Job Description

1. Manajemen & Analisis Rumah Sakit:

• Melakukan kategorisasi rumah sakit rekanan berdasarkan kualitas klinis, performa layanan, dan kepatuhan terhadap standar Panduan Layanan Medis (PLM).
• Melakukan analisis perbandingan biaya klaim (cost per claim) antar-provider.
• Melakukan analisis dan penilaian terhadap performa Rumah Sakit dan Provider.

2. Provider Negotiation & Cost Optimization (Negosiasi & Standarisasi):

• Melakukan negosiasi paket rawat inap (inpatient package) untuk top provider.
• Berkontribusi dalam standarisasi tarif provider.

3. Client-Based Provider Network Strategy (Manajemen Jaringan Klien):

• Mengembangkan jaringan provider yang disesuaikan secara spesifik dengan kebutuhan dan profil klien (Client-Based Provider Network).
• Mengarahkan dan merekomendasikan pilihan provider yang hemat biaya (cost-efficient) namun tetap memiliki standar layanan yang andal (reliable).

4. Manage System (Optimalisasi Sistem):

• Memanfaatkan sistem dan dashboard operasional.

5. Existing Provider Partnership (Relasi Provider):

• Membina hubungan baik (relationship management) serta mencari potensi pengembangan kerja sama baru dengan rumah sakit rekanan.

Minimum Qualifications

• Minimal S1 Jurusan Ekonomi/Hukum/Teknik Industri atau jurusan lain yang relevan.
• Memiliki pengalaman kerja di bidang terkait.
• Diutamakan memiliki pengalaman di industri kesehatan, khususnya rumah sakit, asuransi kesehatan, atau layanan kesehatan lainnya.
• Memiliki kemampuan analisis, negosiasi dan skill interpersonal yang baik.

*Penempatan: Head Office Asuransi Astra, Jakarta Selatan.

Unlock job insights

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Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, alongside the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.