Guest Experience Waiter (Breakfast–Dinner)

Panahouse Surabaya; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 45,000,000 - 65,000,000; Full time

Job summary

Marriott International in Surabaya is seeking a Guest Experience Expert to welcome guests and help ensure a memorable stay. You will move through the lobby and service areas, assist with luggage, and perform operational tasks that keep guests satisfied from check-in to check-out.

No prior experience is required; a high school diploma or GED is preferred. You’ll follow policy, maintain confidentiality, and present a professional appearance while sharing local area highlights with guests.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.

Responsibilities

• Guide guests through the stay and assist with luggage as needed.
• Process operational needs and complete reports pertinent to guest requests.
• Share highlights of the local area with guests and provide guidance as required.
• Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms or designated bell area.

Education

High school diploma or GED

Job description

Guest Experience Expert - AYS

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Jalan Kejawan Putih Mutiara No 8, Surabaya East 60112, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to