Guest Experience Concierge for Memorable Stays

Panahouse Surabaya; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 45,000,000 - 65,000,000; Full time

Job summary

Marriott International in Surabaya is seeking a Guest Experience Expert to welcome guests and help ensure a memorable stay. You will move through the lobby and service areas, assist with luggage, and perform operational tasks that keep guests satisfied from check-in to check-out.

No prior experience is required; a high school diploma or GED is preferred. You’ll follow policy, maintain confidentiality, and present a professional appearance while sharing local area highlights with guests.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.

Responsibilities

• Guide guests through the stay and assist with luggage as needed.
• Process operational needs and complete reports pertinent to guest requests.
• Share highlights of the local area with guests and provide guidance as required.
• Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms or designated bell area.

Education

High school diploma or GED

Job description

Marriott International in Surabaya is seeking a Guest Experience Expert to welcome guests and help ensure a memorable stay. You will move through the lobby and service areas, assist with luggage, and perform operational tasks that keep guests satisfied from check-in to check-out.

No prior experience is required; a high school diploma or GED is preferred. You’ll follow policy, maintain confidentiality, and present a professional appearance while sharing local area highlights with guests.