Property Operations & Guest Experience Lead

PT. Harapan Graha Niaga; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

PT. Harapan Graha Niaga in Jakarta is seeking a Property Operations Manager to oversee daily apartment property operations, from reservations and check-in to guest services and check-out.

You will ensure room readiness, manage pricing on booking platforms, and coordinate maintenance and safety procedures to deliver a seamless guest experience. The role requires strong leadership to supervise staff and vendors, a focus on cost control and occupancy growth, and the ability to respond quickly to

Qualifications

• Experience in hospitality or property operations preferred.
• Ability to manage staff and vendors.
• Willing to work long hours and shifts up to 12 hours.

Responsibilities

• Oversee daily apartment operations from reservations to check-out.
• Implement sales and promotion strategies to boost occupancy and revenue.
• Monitor costs, review invoices, and report occupancy and maintenance needs.
• Ensure room readiness, inspect cleanliness, and halt sales if not ready.
• Manage pricing, bookings across platforms, and prevent double bookings.
• Coordinate maintenance on electrical, fire protection, lifts, and safety procedures.
• Schedule staff, allocate tasks, train, and supervise housekeeping and maintenance.
• Address guest issues promptly and report major expenditures to owner.
• Maintain preventive maintenance schedules and stock supplies.

Skills

Operations management

Guest service

Vendor management

Team leadership

Sales & marketing

Job description

PT. Harapan Graha Niaga in Jakarta is seeking a Property Operations Manager to oversee daily apartment property operations, from reservations and check-in to guest services and check-out.

You will ensure room readiness, manage pricing on booking platforms, and coordinate maintenance and safety procedures to deliver a seamless guest experience. The role requires strong leadership to supervise staff and vendors, a focus on cost control and occupancy growth, and the ability to respond quickly to