Property Operational manager

PT. Harapan Graha Niaga; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

PT. Harapan Graha Niaga in Jakarta is seeking a Property Operations Manager to oversee daily apartment property operations, from reservations and check-in to guest services and check-out.

You will ensure room readiness, manage pricing on booking platforms, and coordinate maintenance and safety procedures to deliver a seamless guest experience. The role requires strong leadership to supervise staff and vendors, a focus on cost control and occupancy growth, and the ability to respond quickly to

Qualifications

• Experience in hospitality or property operations preferred.
• Ability to manage staff and vendors.
• Willing to work long hours and shifts up to 12 hours.

Responsibilities

• Oversee daily apartment operations from reservations to check-out.
• Implement sales and promotion strategies to boost occupancy and revenue.
• Monitor costs, review invoices, and report occupancy and maintenance needs.
• Ensure room readiness, inspect cleanliness, and halt sales if not ready.
• Manage pricing, bookings across platforms, and prevent double bookings.
• Coordinate maintenance on electrical, fire protection, lifts, and safety procedures.
• Schedule staff, allocate tasks, train, and supervise housekeeping and maintenance.
• Address guest issues promptly and report major expenditures to owner.
• Maintain preventive maintenance schedules and stock supplies.

Skills

Operations management

Guest service

Vendor management

Team leadership

Sales & marketing

Job description

The Property Operations Manager ensures smooth daily operations of an apartment property, overseeing reservations, room preparation, check-in, guest services during stay, and check-out. The role encompasses sales, marketing, financial control, guest service, room readiness, reservations management, safety and security coordination, team and vendor management, troubleshooting, asset maintenance, building coordination, and readiness to work extended hours.

Key responsibilities

Ensure daily apartment operations run smoothly, from reservations and room preparation through check-in, guest services, and check-out

Understand and implement sales and promotion strategies to increase occupancy and revenue

Control operational costs, review invoices and income, and report occupancy, revenue, complaints, and maintenance needs to the owner

Welcome guests warmly, respond quickly to needs, listen to complaints without defensiveness, and follow up on all issues until resolved

Inspect room cleanliness, completeness, and facility function before check-in; halt room sales if units are not ready until repairs are complete

Manage room availability, pricing within authority limits, and booking platforms; prevent double bookings and ensure listing photos and descriptions match actual conditions

Coordinate inspections and repairs of electrical systems, fire protection, lifts, and access with qualified technicians or building managers; ensure staff understand emergency procedures and record and report all incidents

Arrange staff schedules, task allocation, training, and evaluation; oversee quality and timeliness of housekeeping, maintenance, laundry, and other vendor work

Handle disruptions calmly and quickly, provide solutions within authority, and immediately report safety issues, serious complaints, and major expenditure needs to the owner

Establish preventive maintenance schedules, monitor furniture and equipment condition, and ensure stock of linens, amenities, and cleaning supplies are available and recorded

About you

Friendly, flexible, extroverted, and confident in interactions with guests, prospective customers, and partners

Able to work schedules up to 12 hours per day, including rest periods, with shift arrangements, days off, and overtime compensation as per applicable regulations