Property Customer Experience Specialist

PT CIPUTRA NUSANTARA (CIPUTRA GROUP); Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Ciputra Group is seeking a Customer Service representative for Mall Ciputra World Surabaya to deliver outstanding service and ensure customer satisfaction. You will handle customer inquiries, resolve complaints, and coordinate with internal teams to maintain a positive experience for shoppers.

The ideal candidate has a minimum D3 education, at least 1 year of relevant experience, and strong communication skills in Indonesian and English.

Qualifications

• Minimum D3 education from any field.
• Minimum 1 year of work experience in customer service.
• Good verbal and written communication skills in Indonesian and English.

Responsibilities

• Handle and resolve customer complaints quickly and effectively.
• Provide accurate and complete information about company products and services.
• Assist customers with various questions and requests.
• Record and update customer data in the internal system.
• Collaborate with other teams to ensure positive customer experience.

Skills

Communication

Customer service

Education

D3 Diploma

Job description

Ciputra Group is seeking a Customer Service representative for Mall Ciputra World Surabaya to deliver outstanding service and ensure customer satisfaction. You will handle customer inquiries, resolve complaints, and coordinate with internal teams to maintain a positive experience for shoppers.

The ideal candidate has a minimum D3 education, at least 1 year of relevant experience, and strong communication skills in Indonesian and English.