Customer Service

Ambarrukmo Group; Kota Yogyakarta; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Ambarrukmo Group in Yogyakarta is seeking a Customer Service professional to greet shoppers, assist with inquiries, and ensure a welcoming experience in the mall.

You will handle complaints, provide directions, stay updated on promotions, and support events. The role requires Indonesian and English communication, a customer-focused mindset, and flexibility to work varied shifts.

Qualifications

• Bachelor’s degree in any major.
• Excellent communication skills (Indonesian & English), both verbal and written.
• Maximum age 27 years with a minimum height of 160cm.
• Preferably have at least 1 year experience in the same position.
• Strong interpersonal skills and the ability to interact effectively with a diverse range of customers, colleagues, and stakeholders.
• Customer-focused mindset with a commitment to delivering exceptional service experiences.
• Basic computer skills, including familiarity with email, word processing, and point-of-sale systems.
• Knowledge of the mall layout, stores, services, and amenities to assist customers effectively.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to accommodate the mall’s operating hours.
• Attention to detail and accuracy when handling transactions, inquiries, and documentation.
• Previous customer service experience, preferably in a retail or hospitality setting, may be advantageous.
• A positive attitude, reliability, and a willingness to work as part of a team to achieve common goals.

Responsibilities

• Greet and welcome customers entering the mall, providing friendly and helpful assistance.
• Assist customers with inquiries about store locations, products, services, and promotions.
• Handle customer complaints and concerns effectively and promptly, aiming for satisfactory resolutions.
• Provide directions and guidance to visitors regarding parking, facilities, and amenities within the mall.
• Maintain a positive and professional demeanor while interacting with customers.
• Keep abreast of current promotions, events, and activities happening within the mall to provide accurate information to customers.
• Assist with organizing and executing special events and promotions within the mall, ensuring a smooth and enjoyable experience for visitors.

Skills

Excellent communication skills (Indone

Education

Bachelor’s degree in any major

Tools

Email

Word processing

POS systems

Job description

We’re currently seeking enthusiastic individuals to join us as Customer Service. If you thrive in a dynamic environment and enjoy assisting customers with a smile, we invite you to explore this exciting opportunity with us.

Responsibilities:

• Greet and welcome customers entering the mall, providing friendly and helpful assistance.
• Assist customers with inquiries about store locations, products, services, and promotions.
• Handle customer complaints and concerns effectively and promptly, aiming for satisfactory resolutions.
• Provide directions and guidance to visitors regarding parking, facilities, and amenities within the mall.
• Maintain a positive and professional demeanor while interacting with customers, fostering a welcoming atmosphere.
• Keep abreast of current promotions, events, and activities happening within the mall to provide accurate information to customers.
• Assist with organizing and executing special events and promotions within the mall, ensuring a smooth and enjoyable experience for visitors.

Qualification Requirement

• Bachelor’s degree in any major.
• Excellent communication skills (Indonesian & English), both verbal and written.
• Maximum age of 27 years with a minimum height of 160cm.
• Preferably have at least 1 year experience in the same position.
• Strong interpersonal skills and the ability to interact effectively with a diverse range of customers, colleagues, and stakeholders.
• Customer-focused mindset with a commitment to delivering exceptional service experiences.
• Ability to remain calm and composed under pressure, especially during peak hours or when dealing with challenging situations.
• Basic computer skills, including familiarity with email, word processing, and point-of-sale systems.
• Knowledge of the mall layout, stores, services, and amenities to assist customers effectively.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to accommodate the mall’s operating hours.
• Attention to detail and accuracy when handling transactions, inquiries, and documentation.
• Previous customer service experience, preferably in a retail or hospitality setting, may be advantageous.
• A positive attitude, reliability, and a willingness to work as part of a team to achieve common goals.