Customer Service

PT CIPUTRA NUSANTARA (CIPUTRA GROUP); Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Ciputra Group is seeking a Customer Service representative for Mall Ciputra World Surabaya to deliver outstanding service and ensure customer satisfaction. You will handle customer inquiries, resolve complaints, and coordinate with internal teams to maintain a positive experience for shoppers.

The ideal candidate has a minimum D3 education, at least 1 year of relevant experience, and strong communication skills in Indonesian and English.

Qualifications

• Minimum D3 education from any field.
• Minimum 1 year of work experience in customer service.
• Good verbal and written communication skills in Indonesian and English.

Responsibilities

• Handle and resolve customer complaints quickly and effectively.
• Provide accurate and complete information about company products and services.
• Assist customers with various questions and requests.
• Record and update customer data in the internal system.
• Collaborate with other teams to ensure positive customer experience.

Skills

Communication

Customer service

Education

D3 Diploma

Job description

As a Customer Service representative for Mall Ciputra World Surabaya, you will be part of a leading property company in Indonesia committed to delivering exceptional customer experiences. You will be responsible for providing outstanding customer service and ensuring customer satisfaction.

Key responsibilities

• Handle and resolve customer complaints quickly and effectively
• Provide accurate and complete information about company products and services
• Assist customers with various questions and requests
• Record and update customer data in the internal system
• Collaborate with other teams to ensure positive customer experience

About you

• Minimum D3 education from any field
• Minimum 1 year of work experience in customer service or customer service field
• Good verbal and written communication skills in Indonesian and English
• Ability to think quickly, respond promptly, and solve problems
• Friendly, patient, and service-oriented attitude
• Ability to work in a team and coordinate with various parties

Commercial & Industrial Property Management More than 10,000 employees

Ciputra Group is a business group which has been established for 38 years, founded by Dr. (HC) Ir. Ciputra and family. Up to now, Ciputra Group manages 13 business sectors namely housing developers, office buildings, shopping centers, hotels, apartments, recreational facilities, education, healthcare, agriculture, telecommunications, arts centers, media, and digital.

Our main business is a large-scale housing developer with the principle of "Building the City, Building the Life" based on 3 core values, namely Integrity, Professionalism, and Entrepreneurship that ensure sustainable development for citizens, communities and nations.

Currently, the Ciputra Group has managed 138 projects in 46 cities over Indonesia and several countries in Asia, especially at Shenyang-China, Hanoi-Vietnam, and Phnom Penh-Cambodia. This makes Ciputra Group the largest and most diversified business group in terms of products, geographic location, and market segmentation.

As a form of concern for the people and the nation, Ciputra Group is also committed to focus on spreading entrepreneurial spirit throughout Indonesia as its CSR, through entrepreneurship training in government institutions, academics, business circles and all elements of society.