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XL Smart career is seeking a Sales Promoter Operations Manager to optimize promoter performance across channels. You will oversee deployment, capability development, and productivity monitoring to drive sales growth, product visibility, and customer advocacy.
You will determine headcount by region, monitor targets, coach underperformers, and ensure promoters are equipped with selling skills and brand knowledge in line with campaigns and merchandising standards.
Job Purpose :
To manage and optimize the performance of sales promotors across channels by ensuring effective deployment, capability development, performance tracking, and productivity monitoring to drive sales growth, product visibility, and customer advocacy
Main Responsibilities :
1. Determining the optimal headcount of promotors for each region and retail outlet based on foot traffic and sales potential.
2. Monitoring daily, weekly, and monthly sales targets for the promotor force, identifying underperformers for coaching or reallocation.
3. Ensure promotors are equipped with selling skills, customer engagement techniques, and brand knowledge.
4. Ensure promotors execute advocacy process, sales campaigns, new product offering, and merchandising standards
5. Maintaining the relationship with third-party manpower agencies to ensure quality recruitments