Promoter manager

amIT Global Solutions Sdn Bhd; Jakarta Utara; On-site; IDR 390,600,000 - 781,200,000; Full time

Job summary

PayJoy is seeking a senior sales operations leader to oversee promoter agency relationships and drive growth in Jakarta. You will guide field teams, align marketing and sales plans, and report on campaign ROI while ensuring adherence to brand standards and SLAs.

The role requires strong commercial acumen, leadership experience, and fluency in English and Indonesian, with on-site presence in Jakarta and familiarity with CRM, analytics tools, and project management platforms.

Qualifications

• 5+ years closing and growing promoter agencies.
• Experience leading field and training teams.
• Fluent in English and Indonesian.
• Willing to on-site in Jakarta.
• Bachelor's degree or equivalent.
• Detail-oriented and process-oriented with experience SLAs.
• Previous technical experience is a plus.

Responsibilities

• Oversee relationships with promoter agencies and ensure adherence to brand values and operational standards.
• Develop deployment strategic plans, forecasts, and goals to grow revenue and market penetration; conduct weekly reviews.
• Collaborate with marketing, finance, and sales to create integrated plans and budgets.
• Provide reports on ROI, campaign effectiveness, and recommendations for future improvements.
• Work with the fraud team to train and curb fraud in stores.

Skills

Commercial acumen

Leadership

Stakeholder management

English/Indonesian bilingual

Data-driven mindset

Cross-functional collaboration

Education

Bachelor's degree

Tools

Zoho CRM

Zendesk

Google Workspace

Slack

Hex

Jira

Job description

Responsibilities

• Oversee relationships with promoter agencies, ensuring they adhere to PayJoy's brand values and operational standards. Provide guidance and support to agency partners to enhance their effectiveness in executing campaigns;
• Develop and implement effective promoter deployment strategic plans, forecasts, and goals to achieve targeted revenue growth and market penetration in the assigned region with minimal risk; conduct weekly reviews of these targets to assess progress, identify challenges, and adjust strategies as necessary to ensure alignment with sales goals;
• Work closely with marketing leaders, finance, and sales teams to create integrated marketing plans and budgets. Ensure that all marketing initiatives are aligned with overall business objectives and supported by adequate resources;
• Provide regular reports on the performance of promoter initiatives, including ROI analysis, campaign effectiveness, and recommendations for future improvements. Present findings to senior management and stakeholders; and
• Work with the fraud team to train and curb fraud in stores to ensure healthy and steady growth levels.

Requirements

• Aligned with PayJoy's principles and cultures;
• MUST HAVE strong commercial acumen with a proven 5+ years track record of closing, managing, and growing promoter agencies that are capable of providing 500+ Promoters/Brand Ambassador/Sales Rep/Sales associate - it's a plus if you are from financial institutions;
• Professional experience leading a field & training team and reporting to the executive team with a data-driven approach;
• Exceptional communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels in English and Indonesian;
• Willing to work on-site in Jakarta;
• Comfortable working on Google Suite (Sheet, Docs, Slides, etc.), CRM (Zoho & Zendesk), communication (Slack), data analytics, and project management tools (Hex and Jira);
• Bachelor's degree or equivalent;
• Interested in growing your career as a sales professional and manager;
• Must be detail-oriented and process-oriented, and have experience working with robust SLAs; and
• Previous technical experience is a plus.