Project Manager (CX)

PT Transcosmos Indonesia; Jakarta Pusat; On-site; IDR 320,000,000 - 600,000,000; Full time

Job summary

PT Transcosmos Indonesia seeks an experienced Project/Account Manager to lead digital marketing initiatives across social media, websites, and SEO. You will manage client expectations from onboarding to delivery, lead discovery sessions, translate briefs for the team, and prevent scope creep while protecting profitability.

The role emphasizes strong English communication, collaboration with cross-functional teams, and experience supervising staff. PMP or Scrum Master certification is a plus.

Qualifications

• 3+ years of experience in Project Management or Account Management.
• Proven mastery of managing digital marketing projects specifically in social media, website, & SEO services.
• Proven mastery to other digital marketing services, such as KOL & Google ads.

Responsibilities

• Act as the lead consultant for clients in digital marketing services (social media, website, & SEO), managing expectations from onboarding through to final delivery.
• Lead discovery sessions to extract deep project requirements.
• Translate client briefs into clear direction for the internal team.
• Proactively identify scope creep and manage change orders with a firm but professional touch.
• Audit the team's current bandwidth and assign tasks based on strengths and availability.
• Identify bottlenecks and redistribute tasks to keep the engine humming.
• Lead stand-ups to clear blockers and keep the team focused on milestones.
• Own the project timeline, ensuring all deadlines are met with accuracy.
• Monitor billable hours and project expenses to keep initiatives profitable.

Skills

Project management

Account management

Digital marketing

Social media

Website

SEO

Google Ads

KOL

EQ

English communication

Education

PMP certification

Scrum Master

Tools

PMP

Scrum Master

Job description

3+ years of experience in Project Management or Account Management

Proven mastery of managing digital marketing projects specifically in social media, website, & SEO services.

Proven mastery to other digital marketing services, such as KOL & Google ads, is a plus

Excellent written and verbal English communication skills are a plus

Adaptive and assertive person who is eager to solve problems instead of stressing one out & an avid team worker

Technical certification (PMP or Scrum Master) is a plus, but we value proven results and EQ above all else.

Experience managing team.

Responsibilities

Act as the lead consultant for clients in digital marketing services (social media, website, & SEO), managing expectations from onboarding through to final delivery.

Lead discovery sessions to extract deep project requirements.

Translate complex technical or creative updates into clear, value-driven reports for stakeholders, and translate client briefs into clear direction for the internal team.

Proactively identify "scope creep" and manage change orders with a firm but professional touch.

Audit the team's current bandwidth and assign tasks based on individual strengths and availability.

Identify bottlenecks before they happen and redistribute tasks to keep the engine humming without overworking the staff.

Lead stand-ups and check-ins to clear blockers and keep the team focused on high-priority milestones.

Own the project timeline, ensuring all internal and external deadlines are met with 100% accuracy.

Monitor billable hours and project expenses to ensure every initiative remains profitable.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.