Program & Operations Assistant for Community Programs

Jakarta Intercultural School; Jakarta Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Jakarta Intercultural School (JIS) Academy & Community Sports is seeking a Program Assistant to support customer service, administration, and communications across JACS programs. You will assist with registrations, website updates, social media, events, and reporting, ensuring accurate information and respectful engagement with diverse communities.

This role requires fluency in English, proficiency with Google Workspace, and a proactive, collaborative mindset to contribute to a safe and engaging

Qualifications

• Fluent in written and spoken English.
• Proficient in using Google Workspace (Gmail, Chat, Meet, Docs, Sheets, Slides).
• Experience with graphic design tools such as Canva and Adobe Photoshop.
• Demonstrated experience providing high-quality customer service.
• Excellent time management and organizational skills.
• Proven ability to collaborate with others and liaise with other departments.
• Identifies issues in advance and solves problems independently.
• Flexible, eager to learn, open to feedback and ideas.
• Strong interpersonal skills across diverse cultures and backgrounds.
• Commitment to Child Protection, safety, service learning, and environmental stewardship.

Responsibilities

• Serve as the primary contact for JACS customers, participants, parents, and service providers.
• Greet visitors, answer calls, and respond to emails and inquiries promptly and professionally.
• Resolve customer concerns and issues, focusing on satisfaction.
• Ensure all interactions align with the JACS Customer Service Commitments.
• Provide administrative and operational support to the JACS team and programs.
• Prepare attendance lists, class materials, signage, meeting schedules, and other documents.
• Assist with program logistics and day-to-day operational needs.
• Prepare work orders and coordinate procurement of office supplies.
• Maintain accurate JACS participant databases; process registrations and manage waitlists.
• Generate reports from the JACS registration system and verify information before publishing.
• Update and maintain the JACS website with current program information.
• Review published information and correct errors or outdated content.
• Manage JACS social media platforms, create and publish content per guidelines.
• Coordinate content calendar and timely promotions of programs, events and deadlines.
• Monitor inquiries on social media and respond or escalate as needed.
• Ensure content is accurate and compliant with policies, including safeguarding.
• Provide operational support for JACS events, including programs, tournaments and community activities.
• Support events outside regular hours as required.
• Capture photos/videos for marketing and promotions; create posters and flyers.
• Collaborate with team, support onboarding, participate in meetings, and contribute ideas for improvement.
• Assist with cross-team coordination and maintain flexibility for priorities.
• Support program needs during weekends or school breaks as required.
• Perform other related duties as assigned by JACS Management Advisor.

Job description

Jakarta Intercultural School (JIS) Academy & Community Sports is seeking a Program Assistant to support customer service, administration, and communications across JACS programs. You will assist with registrations, website updates, social media, events, and reporting, ensuring accurate information and respectful engagement with diverse communities.

This role requires fluency in English, proficiency with Google Workspace, and a proactive, collaborative mindset to contribute to a safe and engaging