Program Assistant - JIS Academy & Community Sports

Jakarta Intercultural School; Jakarta Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Jakarta Intercultural School (JIS) Academy & Community Sports is seeking a Program Assistant to support customer service, administration, and communications across JACS programs. You will assist with registrations, website updates, social media, events, and reporting, ensuring accurate information and respectful engagement with diverse communities.

This role requires fluency in English, proficiency with Google Workspace, and a proactive, collaborative mindset to contribute to a safe and engaging

Qualifications

• Fluent in written and spoken English.
• Proficient in using Google Workspace (Gmail, Chat, Meet, Docs, Sheets, Slides).
• Experience with graphic design tools such as Canva and Adobe Photoshop.
• Demonstrated experience providing high-quality customer service.
• Excellent time management and organizational skills.
• Proven ability to collaborate with others and liaise with other departments.
• Identifies issues in advance and solves problems independently.
• Flexible, eager to learn, open to feedback and ideas.
• Strong interpersonal skills across diverse cultures and backgrounds.
• Commitment to Child Protection, safety, service learning, and environmental stewardship.

Responsibilities

• Serve as the primary contact for JACS customers, participants, parents, and service providers.
• Greet visitors, answer calls, and respond to emails and inquiries promptly and professionally.
• Resolve customer concerns and issues, focusing on satisfaction.
• Ensure all interactions align with the JACS Customer Service Commitments.
• Provide administrative and operational support to the JACS team and programs.
• Prepare attendance lists, class materials, signage, meeting schedules, and other documents.
• Assist with program logistics and day-to-day operational needs.
• Prepare work orders and coordinate procurement of office supplies.
• Maintain accurate JACS participant databases; process registrations and manage waitlists.
• Generate reports from the JACS registration system and verify information before publishing.
• Update and maintain the JACS website with current program information.
• Review published information and correct errors or outdated content.
• Manage JACS social media platforms, create and publish content per guidelines.
• Coordinate content calendar and timely promotions of programs, events and deadlines.
• Monitor inquiries on social media and respond or escalate as needed.
• Ensure content is accurate and compliant with policies, including safeguarding.
• Provide operational support for JACS events, including programs, tournaments and community activities.
• Support events outside regular hours as required.
• Capture photos/videos for marketing and promotions; create posters and flyers.
• Collaborate with team, support onboarding, participate in meetings, and contribute ideas for improvement.
• Assist with cross-team coordination and maintain flexibility for priorities.
• Support program needs during weekends or school breaks as required.
• Perform other related duties as assigned by JACS Management Advisor.

Job description

Program Assistant - JIS Academy & Community Sports

QUALIFICATIONS, EXPERIENCES AND ATTRIBUTES

Fluent in written and spoken English

Proficient in using Google Workspace (Gmail, Chat, Meet, Docs, Sheets, Slides, etc.)

Experience with graphic design tools (such as Canva, Adobe Photoshop)

Demonstrated experience providing high-quality customer service

Excellent time management and organizational skills. Proven ability to set priorities and schedule duties and assignments

Successful experience in collaborating with others and liaising with other departments

Identifies issues in advance and solves problems independently.

Flexible, loves to learn, and is open to feedback and new ideas.

Strong interpersonal skills with the ability to establish and maintain effective relationships with individuals from diverse cultural backgrounds, showing sensitivity and respect.

Clear commitment to Child Protection, safety, service learning, and environmental stewardship.

DUTIES AND RESPONSIBILITIES

Customer Service

Serve as the primary point of contact for JACS customers, participants, parents, and service providers.

Greet visitors, answer phone calls, and respond to emails and inquiries promptly and professionally.

Resolve customer concerns and issues diplomatically, with a focus on customer satisfaction.

Ensure all interactions are consistent with the JACS Customer Service Commitments.

Administrative Support

Provide administrative and operational support to the JACS team and programs.

Prepare attendance lists, class materials, signage, meeting schedules, and other administrative documents.

Assist with program logistics and day-to-day operational requirements.

Prepare work orders and coordinate the procurement of office supplies and other materials as required.

Database Management

Maintain accurate and up-to-date JACS participant databases.

Process new registrations, update participant information, manage waitlists, and maintain accurate records.

Generate reports from the JACS registration system as required.

Verify all information for accuracy before it is published on the website or communicated to participants.

Website Management

Maintain and update the JACS website to ensure program information is accurate and current.

Update program schedules, registration information, announcements, and other relevant content in a timely manner.

Review published information regularly and correct any errors or outdated information.

Social Media Management

Manage JACS social media platforms to promote programs, events, activities, and services.

Develop and publish content, including photos, videos, graphics, captions, and announcements, in accordance with JIS communication guidelines and brand standards.

Coordinate with the JACS team to maintain a regular social media content calendar and ensure timely promotion of programs, registration deadlines, events, and activities.

Monitor social media comments, messages, and engagement, and respond or elevate inquiries as appropriate.

Ensure all social media content is accurate, appropriate, and compliant with JIS policies, including child safeguarding and privacy requirements.

Event and Marketing Support

Provide operational support for JACS events, including special programs, tournaments, showcases, and community activities.

Support events outside regular school hours, including evenings, weekends, and school breaks, as required.

Capture photos and videos of programs and events for marketing and promotional purposes.

Create posters, flyers, signage, and other promotional materials for JACS programs, events, and activities.

Teamwork and Continuous Improvement

Work collaboratively with team members and provide support when priorities or operational needs require.

Support the onboarding and orientation of new team members as required.

Participate actively in team meetings and contribute ideas to improve JACS programs, services, and operations.

Flexible Program Support

Provide operational and administrative support for JACS programs outside regular school hours, including evenings, weekends, and school breaks, as required.

Adjust work schedules and priorities to support program needs, events, and operational requirements.

Work up to 10 Saturdays per school year as required to support JACS programs and activities.

Other Duties as Assigned

Embrace the JIS Learning Dispositions of Resilience, Resourcefulness, Relating, and Reflectiveness

Perform other related duties and assume other responsibilities as assigned by the JACS Management Advisor.

In its seventh decade, JIS is known the world over as an accomplished school, one that has weathered many storms and emerged as a positive, multicultural, and innovative learning environment.

The school's hunger for continuous improvement reflects the optimistic and entrepreneurial nature of its Indonesian host nation. While Indonesia's young democracy is striving to establish itself on the global stage, JIS is a mature school that is hoping to maintain its vitality by asking fundamental questions about its mission and vision.

With knowledge expanding exponentially and technological access to that knowledge morphing daily, schools are reassessing their essential structures and roles. Recent brain research has converted some hunches into certainties, while throwing some challenging questions to educators the world over. In short, we are learning about how students learn best. Some forms of learning are almost universally effective, and some need to be tailored to individuals' unique styles. We must therefore convert our schools, perhaps fundamentally, to allow for new and appropriate methodologies of learning.