PRODUCT SUPPORT TECHNICAL SECTION HEAD

PT. Star Wagen Indonesia; Jakarta Pusat; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

PT. Star Wagen Indonesia is seeking a Product Support Technical Section Head in Jakarta.

You will lead and coordinate Technical/Service activities, ensuring safety standards and principal requirements are met, while guiding a technical team and coordinating with Admin, Parts, Warranty, and Site Supervisors. The role requires strong leadership, analytical thinking, and hands-on experience in heavy equipment maintenance, with duties spanning problem solving, quality control, and process

Qualifications

• Minimum Diploma (D3) in heavy equipment or related engineering field.
• 3–5 years of relevant work experience in technical, service, or heavy equipment operations.
• Experience in heavy equipment maintenance or technical service is advantageous.
• Strong technical knowledge to identify root causes of failures.
• Proven leadership and ability to coordinate teams toward targets.
• Ability to coach and share knowledge to develop team competencies.
• Good understanding of K3, SOPs, and Principal requirements.
• Strong problem-solving and decision-making, especially for downtime.

Responsibilities

• Lead and coordinate Technical/Service activities to meet targets and SOPs.
• Analyze root causes of heavy equipment and component failures and implement corrective actions.
• Monitor service quality, timelines, and effectiveness against standards.
• Develop team technical competencies through coaching and knowledge sharing.
• Coordinate with Service Admin, Parts, Warranty, and Site Supervisors for smooth execution.
• Evaluate recurring technical problems and equipment downtime; provide improvements.
• Ensure implementation of K3, SOPs, and Principal quality standards across activities.

Skills

Leadership

Coaching

Analytical skills

Communication

Team management

Bahasa Indonesia

English

Education

Diploma (D3) in Heavy Equipment Engineering / Mechanical / Automotive

Job description

Star Wagen Indonesia is the official authorized commercial dealer for MARCEDEZ BENZ, authorized distributor for SANY SRT100S, authorized distributor for SAKAI road construction equipment, and authorized distributor of ATLAS COPCO products in Indonesia. Backed by the experience of our parent company, Putra Perkasa Abadi, we are committed to delivering reliable products and outstanding after-sales service as the foundation of our success.

About the role

We are seeking a Product Support Technical Section Head to join our team in Jakarta on a full-time basis. In this role, you will play a crucial part in leading and coordinating Technical/Service activities to ensure service operations meet established targets, SOPs, safety standards, and Principal requirements. You will work closely with Service Admin, Parts, Warranty, and Site Supervisors to ensure smooth service operations, effective technical problem-solving, and consistent service quality.

This position requires a technically experienced, analytical, and strong leadership-oriented professional who can manage technical teams, evaluate equipment failures, identify root causes, provide technical guidance, and ensure effective service execution while maintaining operational and quality standards.

Key responsibilities

Lead and coordinate Technical/Service activities to ensure service operations meet established targets, SOPs, safety standards, and Principal requirements.

Analyze and evaluate the root causes of heavy equipment and component failures and ensure effective corrective actions are implemented.

Monitor service quality, completion timelines, and work effectiveness to ensure service activities are completed according to established standards.

Develop team technical competencies through coaching, technical guidance, and knowledge‑sharing initiatives.

Coordinate service operational requirements with Service Admin, Parts, Warranty, and Site Supervisors to ensure smooth service execution.

Evaluate recurring technical problems, equipment downtime, and service performance, and provide improvement recommendations to management.

Ensure the implementation of K3, company SOPs, and Principal quality standards across all Technical/Service activities.

What we're looking for

Minimum Diploma (D3) in Heavy Equipment Engineering, Mechanical Engineering, Automotive Engineering, or a related field.

Minimum 3–5 years of relevant work experience in technical, service, or heavy equipment operations.

Experience in heavy equipment maintenance, technical service, or equipment troubleshooting will be an advantage.

Strong technical knowledge and analytical skills in identifying equipment and component failure root causes.

Proven leadership, coordination, and team management skills to support operational target achievement.

Ability to provide technical coaching, guidance, and knowledge sharing to develop team competencies.

Good understanding of K3, SOP implementation, service quality standards, and Principal requirements.

Strong problem‑solving and decision‑making skills, particularly in handling recurring technical issues and equipment downtime.

Good communication and coordination skills to work effectively with Service Admin, Parts, Warranty, Site Supervisors, and other stakeholders.

Good command of Bahasa Indonesia and English, both written and spoken.

What we offer

At PT. Star Wagen Indonesia, we offer a collaborative and supportive work environment where you can develop your skills and build a meaningful career. We provide competitive compensation, opportunities for professional growth, and exposure to a dynamic business environment. Join a team that values teamwork, continuous improvement, and individual contribution while maintaining a healthy and inclusive workplace culture.