Head of Product Support & Technical Services

PT. Star Wagen Indonesia

Jakarta Pusat

On-site

IDR 200,880,000 - 334,800,000

Full time

6 days ago

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Job summary

PT. Star Wagen Indonesia is seeking a Product Support Technical Section Head in Jakarta.

You will lead and coordinate Technical/Service activities, ensuring safety standards and principal requirements are met, while guiding a technical team and coordinating with Admin, Parts, Warranty, and Site Supervisors. The role requires strong leadership, analytical thinking, and hands-on experience in heavy equipment maintenance, with duties spanning problem solving, quality control, and process

Qualifications

Minimum Diploma (D3) in heavy equipment or related engineering field.
3–5 years of relevant work experience in technical, service, or heavy equipment operations.
Experience in heavy equipment maintenance or technical service is advantageous.
Strong technical knowledge to identify root causes of failures.
Proven leadership and ability to coordinate teams toward targets.
Ability to coach and share knowledge to develop team competencies.
Good understanding of K3, SOPs, and Principal requirements.
Strong problem-solving and decision-making, especially for downtime.

Responsibilities

Lead and coordinate Technical/Service activities to meet targets and SOPs.
Analyze root causes of heavy equipment and component failures and implement corrective actions.
Monitor service quality, timelines, and effectiveness against standards.
Develop team technical competencies through coaching and knowledge sharing.
Coordinate with Service Admin, Parts, Warranty, and Site Supervisors for smooth execution.
Evaluate recurring technical problems and equipment downtime; provide improvements.
Ensure implementation of K3, SOPs, and Principal quality standards across activities.