Product Support Specialist — Bug & Incident Management

FinAccel; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Kredivo is hiring a Product Support in our Indonesia Office who will maintain the quality, stability, and performance of our core product features. This role reports to the Product Head and will be accountable for product issue management, bug prioritization, and smooth operational execution.

You will log, track, and accurately report product bugs to ensure engineering teams can quickly reproduce and fix issues.

Qualifications

• 2-4 years of experience in product support, technical support, or product operations.
• Experience managing product issue lifecycles and bug tracking workflows.
• Hands-on experience using bug tracking tools such as Jira or Scalyr.
• Ability to reproduce and report defects with precise steps and context.

Responsibilities

• Maintain centralized log of product bugs and issues with context and reproduction steps.
• Assess impact and prioritize issues to inform resolution timelines.
• Coordinate incident escalation with engineers and cross-functional teams.
• Adhere to SOPs and operational processes defined by senior product managers.

Skills

Product support

Bug tracking

Cross-functional collaboration

Incident management

Tools

Jira

Scalyr

Job description

Kredivo is hiring a Product Support in our Indonesia Office who will maintain the quality, stability, and performance of our core product features. This role reports to the Product Head and will be accountable for product issue management, bug prioritization, and smooth operational execution.

You will log, track, and accurately report product bugs to ensure engineering teams can quickly reproduce and fix issues.