Core Banking Product Support Specialist

Kredivo Group; Indonesia; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Kredivo is hiring a Product Support to join our Indonesia team and help maintain the quality, stability, and performance of our core product features. You'll work closely with Product Managers and Engineering to ensure smooth product operations and effective issue management.

You'll log, track, and prioritize product issues, support incident communications, and help the delivery of our product roadmap. The role requires 2–3 years in product with fintech familiarity, SQL proficiency, Jira

Qualifications

• 2–3 years of experience in product, with fintech experience preferred.
• Bachelor's degree in CS/IT/Business or related field.
• Strong debugging and troubleshooting mindset.
• SQL proficiency.
• Understanding of Agile development processes.
• Excellent written and verbal communication skills.
• Ability to work independently or in a team.

Responsibilities

• Log, track, and prioritize product issues and bugs.
• Coordinate with Product and Engineering to reproduce and resolve issues.
• Monitor product dashboards and production alerts.
• Respond to incidents after-hours when needed.
• Collaborate with cross-functional teams during technical incidents.
• Debugging related to the web application.

Skills

SQL

Communication

Troubleshooting

Agile

Jira

Fintech knowledge

Education

Bachelors degree

Tools

Jira

Job description

Kredivo is hiring a Product Support to join our Indonesia team and help maintain the quality, stability, and performance of our core product features. You'll work closely with Product Managers and Engineering to ensure smooth product operations and effective issue management.

You'll log, track, and prioritize product issues, support incident communications, and help the delivery of our product roadmap. The role requires 2–3 years in product with fintech familiarity, SQL proficiency, Jira