Product Support Specialist — Bug & Incident Leader

Kredivo Group

Jakarta Pusat

On-site

IDR 111,600,000 - 167,400,000

Full time

14 days+

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Job summary

Kredivo Group is hiring a Product Support in our Indonesia Office who will maintain the quality, stability, and performance of our core product features. This role reports to the Product Head and handles product issue management, bug prioritization, and smooth operational execution.

In this role, you will log, track, and report product bugs to ensure engineering can reproduce and fix issues, and you will coordinate cross-functional communication during technical incidents for timely escalations

Qualifications

2-4 years of experience in product support, technical support, or product operations with bug lifecycle management.
Hands-on experience with bug tracking tools like Jira and Scalyr; ability to write precise bug reports.
Ability to evaluate incident severity and coordinate cross-functional resolutions with minimal supervision.
Excellent communication and disciplined approach to following SOPs and maintaining logs.

Responsibilities

Maintain a centralized log of product bugs and issues with context and reproduction steps.
Assess issue impact and prioritize to inform resolution timelines.
Escalate and coordinate bug resolutions with engineers and cross-functional teams.
Adhere to SOPs to ensure smooth product operations.