Product Operations Specialist for Payments & Partnerships

PT. Inovasi Anak Indonesia - PARKEE; Jakarta Pusat; On-site; IDR 167,400,000 - 357,120,000; Full time

Job summary

PARKEE is an integrated IoT platform connecting users, parking providers, and building owners. The Operations Specialist will manage day-to-day product operations, onboarding partners, and location setup. You will collaborate with product managers and engineers on releases, translate issues into backlog items, monitor SLAs and data quality, and create SOPs.

This role is office-based in Jakarta. Candidates should have 2-4 years in product operations, strong analytical skills, Excel proficiency,

Qualifications

• Bachelor's degree from a reputable university.
• 2-4 years of experience in product operations, product management, or business operations.
• Experience handling PRD or requirement documentation and project timelines.
• Strong understanding of end-to-end product flow, ideally in payments, fintech, or B2B products.
• Strong communication and data presentation skills.

Responsibilities

• Manage day-to-day product operations including partner onboarding, location setup and configuration, and monitoring live locations and transactions.
• Create monthly operational plan and report to Product Operations Lead.
• Coordinate with product manager and engineering team on release readiness: checklist, rollout schedule, partner communication, and post-release verification.
• Translate recurring operational issues, client complaints, and feature requests into clear and prioritized backlog items for product managers, supported by data.
• Coordinate with client representatives and other related parties in handling feature requests, complaints, and service issues at all levels.
• Triage, elevate, and follow up on incidents with engineering and finance until resolved, and run root-cause analysis to prevent repeat issues.
• Monitor SLA, data quality, and accuracy of reconciliation and settlement, and follow up on any discrepancy.
• Create and maintain SOPs, documentation, and knowledge base for operational processes, including migration and post-migration procedures.
• Generate operational reports and insights (volume, SLA, error rate, escalations, manual effort) for upper management and product team.
• Create timeline and schedule for ongoing or new rollout and operational projects.
• Identify manual or repetitive processes and work with product and engineering to automate or productize them.
• Maintain good relations with clients and partners, and respond to all client groups.
• Support internal management in following up invoices and billing-related issues with clients.
• Collaboration with Support and Support Engineer Team to assist on location enablement checklist and issue handling.

Skills

Project management

Stakeholder communication

Analytical thinking

Problem solving

Data-driven decision making

Team collaboration

Education

Bachelor degree

Tools

Excel

SQL basics

BI dashboards

Job description

PARKEE is an integrated IoT platform connecting users, parking providers, and building owners. The Operations Specialist will manage day-to-day product operations, onboarding partners, and location setup. You will collaborate with product managers and engineers on releases, translate issues into backlog items, monitor SLAs and data quality, and create SOPs.

This role is office-based in Jakarta. Candidates should have 2-4 years in product operations, strong analytical skills, Excel proficiency,