Product Operations Specialist - Data-Driven, Issue Resolver

PT. Inovasi Anak Indonesia - PARKEE; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT. Inovasi Anak Indonesia - PARKEE is seeking a Product Operations professional to manage onboarding, location setup, and live monitoring of locations and transactions.

You will translate issues into backlogs with data support and coordinate with product, engineering, and clients on releases and feature requests. The role emphasizes SLA monitoring, data quality, SOP creation, and generating actionable insights for management.

Qualifications

• Minimum Bachelor degree from a reputable university.
• 2–4 years of professional experience in product operations or related field.
• Experience in documenting requirements and managing project timelines.
• Strong analytical and reporting skills with data-driven insights.
• Excellent communication and stakeholder management abilities.
• Willing to work from office in Jakarta.

Responsibilities

• Manage day-to-day product operations including partner onboarding, location setup, and live monitoring.
• Create monthly operational plans and report to Product Operations Lead.
• Coordinate with product manager and engineering on release readiness and rollout schedules.
• Translate recurring issues and feature requests into prioritized backlog items with data support.
• Coordinate with clients and partners on feature requests, complaints, and service issues.
• Triage incidents with engineering and finance, conduct root-cause analysis.
• Monitor SLA, data quality, reconciliation, and settlements; follow up on discrepancies.
• Create and maintain SOPs, docs, and knowledge base for operational processes.
• Generate operational reports and insights for upper management and product team.
• Develop timelines for ongoing or new rollout projects; identify automation opportunities.
• Maintain strong client and partner relations and respond to all groups.
• Support billing-related inquiries and invoice follow-ups with clients.
• Collaborate with Support teams on location enablement and issue handling.

Skills

Product operations

Cross-functional coordination

Data analysis

Excel proficiency

Problem solving

Education

Bachelor degree

Tools

SQL

BI dashboards

Job description

PT. Inovasi Anak Indonesia - PARKEE is seeking a Product Operations professional to manage onboarding, location setup, and live monitoring of locations and transactions.

You will translate issues into backlogs with data support and coordinate with product, engineering, and clients on releases and feature requests. The role emphasizes SLA monitoring, data quality, SOP creation, and generating actionable insights for management.