Analyst, Product Operations BSD City, Indonesia Regular 2026.09.23

Traveloka; Pagedangan; Hybrid; IDR 120,000,000 - 180,000,000; Full time

Job summary

Traveloka is seeking a Product Operations Analyst for its Accommodation team to maintain the operational engine and transform data into actionable insights. You will execute daily processes, ensure accuracy, and support decision-making with clear reporting.

The role requires building skills in SQL/BI, refining SOPs, and using AI tools to draft documentation and speed up routine tasks. Join a dynamic team in a fast-growing travel platform.

Qualifications

• 2+ years of relevant operations/data experience.
• Ability to operate accurately in high-volume, repetitive work.
• Strong spreadsheet skills and data curiosity.

Responsibilities

• Execute daily service-delivery processes with accuracy as volumes scale.
• Refine and follow SOPs; keep documentation up to date.
• Troubleshoot routine operational cases and escalate exceptions when needed.
• Pull and clean operational data into clear reporting for the team.
• Create reports that help identify issues and trends.
• Use SQL or BI tools to answer questions without waiting for others.
• Leverage AI tools to draft SOPs and speed up case triage.

Skills

Attention to detail

Organizational skills

Problem solving

Education

Bachelor's degree in a relevant field

Tools

SQL

BI Tools

Job description

Join Traveloka and channel your passion into a rewarding career

About Traveloka Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

Job Description

Job ID: MJ000369

About Traveloka

Traveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travellers across the region with flights, hotels, experiences, financial services, and more — all from a single platform. Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognised consumer brands in the region.

We move fast because the region demands it. Southeast Asia is young, mobile-first, and growing faster than almost anywhere else on earth. We are not transplanting a Western playbook — we are writing a new one, from scratch, for a market that does not look like anywhere else — and we are calling for people who want to be part of that.

About the Team

Accommodation owns the hotel and property booking experience across Traveloka's eleven markets — from budget guesthouses to premium international chains. We connect millions of Southeast Asian travellers to a global supplier network, and you help build the pipes that make that possible: the integrations that pull live rates, availability, and rich property content into the product, accurately and at scale.

This is connectivity work where the details decide the outcome. You will shape how we onboard supply, where rates and inventory come from, and how reliably they flow — so a traveller always sees the right property at the right price. If you like turning messy, high-volume supplier data into a fast, trustworthy booking experience for an entire region, you will have real ownership here.

About the Job

As a Product Operations Analyst on Traveloka's Accommodation team, you keep the operational engine running and turn its data into something the team can act on — executing the daily processes accurately and surfacing what the numbers are telling you.

• Execute daily service-delivery processes, maintaining accuracy and SLAs as volumes grow
• Follow and help refine standard operating procedures, keeping the documentation acurrate and updated
• Troubleshoot routine operational cases, escalating the exceptions that need a judgment call
• Pull and clean operational data into clear reporting
• That reporting is what the team uses to spot issues and trends
• You are fluent enough in SQL or a BI tool to answer your own questions without waiting on someone else
• Use AI tools to draft SOPs and speed up case triage, routing exceptions to a human rather than auto-resolving them

Job Requirements

• You have at least 2 years of relevant experience.
• You are organized and precise.
• You stay accurate under repetitive, high-volume work.
• You are comfortable in spreadsheets.
• You are starting to work with SQL or BI tooling to answer your own questions.
• You understand the basics of how the Accommodation business works.
• You are curious about how the numbers connect to it.
• You hold a Bachelor's degree in a relevant field, or equivalent depth from operational and analytical work, with around a year of experience.
• You can flag a problem with the relevant data attached.
• You take direction well.
• You follow through on commitments without being chased.
• You are comfortable using AI tools to draft documentation and speed up routine work.

Join Us

If you have read this far and felt something click — the problem, the scale, the moment — we would like to hear from you.

We review every application. If your background is a strong fit, you will hear from us within 5 business days.

We are building the kind of company where strong people choose to stay because the work keeps getting bigger and better.

At Traveloka, we firmly believe in equal opportunities for all because diversity drives creativity and excellence. We encourage individuals from diverse backgrounds to apply for opportunities with us. Our hiring decisions are based on qualifications and merit in accordance with a fair and transparent process, regardless of race, ethnicity, religion, sex, gender identity, sexual orientation, age, marital status, disability, military service, or any other aspect of diversity. Join us in our mission to transform the travel industry and embrace the values that drive us to innovate and serve customers worldwide.