Product Manager (Retention & Reactivation)

GTN_IDN PT Global Tiket Network; Indonesia; On-site; IDR 450,000,000 - 900,000,000; Full time

Job summary

tiket.com is looking for a Product Manager to lead cross-sell and recommendation initiatives across the customer journey. You will translate insights into a prioritized roadmap, write clear requirements, and work with Data Science and Engineering to improve personalization.

You will run rigorous experiments, analyze user behavior with SQL, and collaborate with Marketing, CRM, and Strategy to deliver impact across regions.

Qualifications

• 2+ years of experience as a Product Manager in e-commerce, OTA, or consumer apps.
• Bachelor’s degree in CS, Engineering, Business, or related field.
• Experience owning recommendations, growth, conversion, or personalization products.
• Strong analytical skills with SQL and product analytics tools; able to design and interpret A/B tests.
• Solid understanding of how recommendation systems work and collaboration with Data Science teams.
• Structured, pyramid-principles thinking with excellent stakeholder management and communication.

Responsibilities

• Own cross-sell and recommendation experiences across tiket.com.
• Identify cross-sell opportunities along the customer journey and translate them into roadmap items.
• Gather and write clear product requirements and user stories.
• Collaborate with Data Science and Engineering to improve recommendation logic.
• Run structured experiments (A/B tests) and analyze results to decide on scaling or iteration.
• Analyze user behavior with SQL and analytics tools to size opportunities.
• Conduct competitive evaluations of cross-sell practices across regions and apps.
• Collect customer feedback to understand user behavior and needs.
• Coordinate with Product, Commercial, Marketing, CRM, and Strategy teams to align initiatives.
• Review tests and UAT to ensure delivery matches requirements and document launches.

Skills

Product Management

AB Testing

SQL

Data Analytics

Cross-functional Collaboration

Education

Bachelor's Degree in CS/Engineering/Business

Tools

Mixpanel

SQL

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Your Main Duties in Flying with Us:

• Own the cross-sell and recommendation experience across tiket.com.
• Identify cross-sell opportunities across the customer journey (search, checkout, and post-purchase), and turn opportunities into prioritized roadmap.
• Gather and build clear, exhaustive, and well-written product requirements and stories.
• Work with Data Science and Engineering to build and improve recommendation logic (next-best vertical, trip grouping, personalization).
• Run structured experiments (A/B tests) to validate hypotheses, read results rigorously, and decide whether to scale, iterate, or stop.
• Analyze user behavior and data independently (SQL, Mix panel or similar) to find insights and size opportunities.
• Conduct competitive evaluations of cross-sell and recommendation practices across regional OTAs and other apps.
• Gather customer feedback and research to understand why users behave in certain ways.
• Collaborate with other Product teams, Commercial, Marketing, CRM, and Strategy to align and execute initiatives.
• Review scenario tests and UAT to ensure delivery matches requirements.
• Document product functionality and communicate launches to internal stakeholders.

Mandatory Belongings That You Must Prepare:

• At least 2 years of experience as a Product Manager, ideally in e-commerce, OTA, or consumer apps.
• Bachelor’s Degree in Computer Science, Engineering, Business, or a related field.
• Experience owning recommendations, growth, conversion, or personalization products is a strong plus.
• Strong analytical skills: comfortable with SQL and product analytics tools, and with designing and interpreting A/B tests.
• Good understanding of how recommendation systems work and ability to work closely with Data Science teams.
• Strong problem-solving skills and structured, pyramid-principles thinking.
• Ability to manage multiple stakeholders across verticals and push alignment without direct authority.
• A “can-do” spirit with high ownership, drive, and a positive attitude.
• Excellent written and verbal communication skills, with strong listening skills.

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination.

Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.

tiket.com is the pioneer of online travel agent (OTA) in Indonesia established in 2011. tiket.com is one of the largest and most comprehensive online travel companies in Indonesia, offering a full spectrum of travel products and services core to the travel experience, ranging from flights, ground transport, accommodations, attractions, activities, event ticketing, and travel essentials. tiket.com’s mission is to accommodate the best access for online travel booking through web and mobile applications. In 2017, tiket.com became an affiliated company of Blibli and by 2021 became a consolidating subsidiary of Blibli. Blibli has a unified omnichannel ecosystem known as Blibli Tiket, consisting of its subsidiary entities, tiket.com, and Ranch Market. This is to emphasize the synergies within the ecosystem that provide convenience and added value for customers by offering more comprehensive, beneficial, and integrated services across every channel and platform. In 2022, Blibli's shares were officially listed and traded on the Indonesia Stock Exchange (“IDX”) under the stock code "BELI.". tiket.com is the fastest-growing OTA in the world by Sabre and rated the fastest Net Promoter Score (NPS) growth for OTA among its peers, according to a survey done by Jakpat. going anywhere? tiket.com!