Product Manager - Merchant Operations & Experience

GoTo Group; Jakarta Pusat; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

The GoTo Group is seeking a Product Manager for Merchant Operations and Experience within the Enterprise Merchant team in Jakarta. You will own the roadmap to enhance onboarding, reporting, and merchant experience while building internal tools to speed up merchant requests.

You will partner with engineering and business leads to break down problems and deliver scalable solutions. Responsibilities include shaping the product strategy, driving execution, and representing Merchant Operations in

Qualifications

• 4–5 years of product management experience delivering operations and experience products from discovery to go-to-market, with measurable business impact
• Experience in payments, fintech, or regulated industries is a plus
• Ability to create clarity in ambiguity and break complex problems into concrete use cases and solutions
• Strong grounding in data, design, research, and software engineering to partner with teams
• Excellent presentation and negotiation skills with senior stakeholders
• Familiarity with GenAI or building products with GenAI is a plus

Responsibilities

• Own the product roadmap and strategy for Merchant Operations and Experience, aligned with company goals, and drive execution
• Grow the business by building valuable value-added services and a reliable operations stack for merchants—from reporting, reconciliation, onboarding, and support
• Scale internal ops tooling to speed up how fast operations teams can serve merchants
• Represent Merchant Operations in cross-functional and leadership forums, negotiating scope and priority with senior stakeholders
• Set and own key results for customer satisfaction, usability, on-time delivery, and other business metrics
• Build trusted relationships with engineering, business, and stakeholder leads to keep product delivery moving
• Turn complex operational problems into a roadmap others can execute against

Skills

Product management

Operations experience

Stakeholder management

Data-driven

Job description

The GoTo Group is seeking a Product Manager for Merchant Operations and Experience within the Enterprise Merchant team in Jakarta. You will own the roadmap to enhance onboarding, reporting, and merchant experience while building internal tools to speed up merchant requests.

You will partner with engineering and business leads to break down problems and deliver scalable solutions. Responsibilities include shaping the product strategy, driving execution, and representing Merchant Operations in