Product Manager: Merchant Operations & Experience

GoPay; Jakarta Pusat; On-site; IDR 360,000,000 - 480,000,000; Full time

Job summary

GoPay is seeking a Product Manager for Merchant Operations and Experience in Jakarta to own the roadmap for merchant onboarding, reporting, and experience enhancements. You will build internal tools that speed up merchant requests, collaborating with engineering and business leads to scale solutions across the GoTo ecosystem.

You will lead cross-functional initiatives, define success metrics, and drive delivery from discovery through go-to-market, with a focus on data-driven decisions and

Qualifications

• 4-5 years of product management experience delivering operations and experience-related products.
• End-to-end ownership from discovery to go-to-market with measurable business impact.
• Background in payments, fintech, or highly regulated industries is a plus.
• Ability to create clarity in ambiguity and break complex problems into concrete use cases.
• Strong collaboration with data, design, research and software engineering teams.
• Experience presenting to senior or executive stakeholders and negotiating priorities.
• Familiarity with GenAI or products leveraging GenAI is a plus.

Responsibilities

• Own the product roadmap and strategy for Merchant Operations and Experience, aligned with company goals, and drive execution.
• Grow the business by building value-added services and a reliable operations stack for merchants, including reporting, reconciliation, onboarding, and support.
• Scale internal operations tooling to speed up how fast teams can serve merchants.
• Represent Merchant Operations in cross-functional and leadership forums, negotiating scope with senior stakeholders.
• Set and own key results for customer satisfaction, usability, on-time delivery, and other business metrics.
• Build trusted relationships with engineering, business, and stakeholder leads to keep delivery moving.
• Turn complex operational problems into a roadmap others can execute against.
• Familiarity with GenAI or building products with GenAI is a plus.

Skills

Analytical skills

Stakeholder management

SQL

Data-driven decision making

Tools

SQL

Job description

GoPay is seeking a Product Manager for Merchant Operations and Experience in Jakarta to own the roadmap for merchant onboarding, reporting, and experience enhancements. You will build internal tools that speed up merchant requests, collaborating with engineering and business leads to scale solutions across the GoTo ecosystem.

You will lead cross-functional initiatives, define success metrics, and drive delivery from discovery through go-to-market, with a focus on data-driven decisions and